My car said it was time for oil so I came down to Bakersfield Acura. Luis was quick to greet me at the service area and see what I needed. He was very friendly and provided updates on my car and provided an overall estimated time for the work to be done. I???ve had my TLX for almost a year now. While waiting for my car, my salesman Mario, checked in with me and took some time to chat since we ran into eachother in the showroom.
Most excellent major purchase I have ever gotten.
by GrizzlyErik from Fargo, North Dakota
December 3, 2018
Overall I love it. The styling is gorgeous. I have never and will likely never need any major maintenance on it. Ford has the power to surprise.
It was past time for a service recently when my Sonata developed a bad rattle/clicking in the steering column. I set up the appointment for a few days later. The service rep was courteous and friendly and described two recent recalls that would solve my problem in a couple of hours of service time. He called me at home to tell me my battery was showing some signs of failing and asked me if I would like to replace it. I did. My car was ready with a courtesy wash and no more rattle in the steering. It was a very pleasant experience as always with your service center.
Good looking small car
by Arjun from Camp hill
January 5, 2019
This car is a gem of the small car category
I love the features including leather seats,heated seats,navigation,Remote start
This car comes with enough storage space for a small family
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
Most reliable car I have ever owned!!!
by 50appraiser from Havertown, PA
November 27, 2018
Car is more reliable and has more interior room than other foreign competitors that I have test driven. It has all of the bells and whistles! Back-up camera, Satellite radio, USB ports, 12V ports, trunk buttons and remote, alloy rims, cruise control, SYNC technology for Hands-Free phone calls and voice commands for radio and phone calls, it's awesome! Drives great, heat & AC fire up immediately! It's a great car!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I really love the fact they they serve complimentary coffee and water bottles that???s a plus for me. The staff there are super nice and helpful. Alfonso went above and beyond when helping me with my questions. The facility has a waiting place with a T.V that keeps me entertained when waiting for my service to be completed. I sure do recommend this place for your services they do an amazing job.
Nicest Car I have ever owned
by grandmagotacar from Coalgate
December 31, 2018
I absolutely love this little car! It has so many quality features that I can't believe it is a economy car. I could not be happier with my selection and the value for my money.
Love the hatchback design but the transmission suc
by Focus hatchback from Henderson, NC
December 14, 2018
Beautiful hatch back and the blue candy paint is beautiful, I bought this car for my wife and she loved it until about 10,000 miles the transmission starting slipping or shuttering . Carried it back to The Ford dealer and I was told that the tranny was supposed to slip or shutter when it shifted . I was told that there was nothing wrong . I asked the Ford dealer why did it take 10,000 miles before it started this shifting crap !!!! I have purchased 5 new Fords over the years and I am very dissatisfied with this 2017 focus. It’s time to trade before the warranty runs out !!!!
This car has met all of our needs. We put a ton of miles on it over the past year and a half and haven't maintained it as well as we should have, but its still running without any issues. (60,000 miles) all it has needed are new tires, brake pads, and oil changes. The transmission is sometimes a little odd sounding - shutters a little, and not as strong/tight feeling as it was when we purchased the car (continuous transmission).
The interior feel, solid road feel, and great gas mileage have you feeling as though your driving a more expensive car than what it is.
I've really enjoyed this vehicle and would recommend it to anyone trying to save money on a new or lightly used car.
This is one of the largest CarMax that I've been to and they have quite a selection of cars. The salesperson was not pushy and were very friendly. The salesperson I worked with was Felicia and she was exceptionally great. I would highly recommend this dealership because of her superb customer service, knowledge of cars, and hospitality.
No issues or problems so far,with over 46500 miles
by Angus M from Wichita Falls, TX
December 20, 2018
A fun car to drive, handles and drives very well. Gas mileage is over 40MPG highway. Seating is comfortable except for the backseat and cabin is cramped. This car has lots of features and technology for the money. Overall a great value. My only complaint so far is the transmission has a slight stumble when in the lower gear when going from a complete stop, it is hard to get use to this and doesn’t always do this consistently.? I very much like driving this car!
My son found his dream car on cars.com and showed us all the info about it. We went to the store and were treated very well. Our credit was not the best so it took a while. We left happy and my son even happier. Thanks.
Will never buy a Ford again
by EBail90 from Flint, Michigan
November 29, 2018
I loved the fact that it had the perks of an SUV with the great gas mileage of a small car but that’s where the benefits end. I bought it brand new last year and have already had the clutch replaced twice and the touch screen is faulty. It flickers from dim to bright, and the backup camera glitches. Sometimes the screen goes black altogether. Thank goodness it’s under warranty because it would have cost me multi thousands of dollars to repair. Incredibly disappointing.
I took my son's 2008 Charger to Alfonso, who handled the maintenance quickly and competently. I was able to speak directly with the technician regarding a few questions I had. Wow, what a crew. I am very impressed and will only do my service at Bakersfield Hyundai.
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