I came here to buy a used car. Most of the used cars had 10 year 100K mile warranty, and it is truly included with the used car. Most places I have been try to sell you it after you already agreed to a price. Here they had the warranty included. Best place I have ever purchased a used car from. I will be back!
Nice and friendly staff. The sales rep who helped me, Stephen made sure I was comfortable and happy with my purchase. There was no pressure and he explained everything to me and answered all of my questions. He met and exceeded all my expectations and I truly appreciate his effort to make the experience positive for my family and I. What an awesome dude. Also, I love my new car!
Dealing with Patti, John and Justin was a pleasure. We've lost count of the number of Fords we've owned or leased within our family over the years. The key to returning has been consistently good service and immediate response to concerns that surfaced from time to time.
I have to say these guys were the best. Understanding in a stressful situation for my husband and myself. Got us into a new flex the next day. Great dealership, great sales guys, great finance guy. Very helpful even though we went through our own bank. We will be buying from them again.
Went to the dealership to help my son purchase a vehicle. He did I was so impressed with the Alfredo and how he handled the deal. I went back a purchase a vehicle for myself . These guys are top notch. He was very organized respectful of my time and worked very hard to get a deal that was good for me and the company. Like the title of this review. Brought a vehicle Got a New Car Guy/Friend
The purchase was smooth and quick. The vehicle was missing a option that we wanted and they are taking care of getting it added for us right away. The sales and service staff are friendly and courteous. I would recommend them to friends and family.
It was great buying this car, i had researched it, followed up with METRO FORD and bought it new form them in OCT 2015. Since then the experience has been totally positive for all my service needs and the customer service and follow up are outstanding.
We just leased a new Buck Envision. Each department was very attentive , knowledgeable, and thorough as we moved though the process of leasing our car. We had a great experience and would definitely recommend Eric Von Schledorn as the place to purchase a new car.
Dave Duke was great salesman.helped tryn to get me financed.great service.thanks for all your help.great dealership i have bought from them in past too.great used car sales department.i would always recommend them.
I arranged the deal for my 2018 Forester on-line as I live 7 hours away in West Virginia. I first found the vehicle I wanted and was then swept away by the ease with which the deal was made...and it was a GREAT deal or I wouldn't have traveled 7 hours and paid for a motel and rental car to take ownership. My salesperson, David Saint, did everything I would try to do for my customers if I had his job. The general manager introduced himself to me and asked if there was anything he could do; he also gave me a dealership gift. My experiences at other dealerships have not been this pleasant. I was made to feel that I am more important than my money and I like that very much.
When the manager takes the time to meet you and simply say thank you for stopping by - to me that is important. No pressure at all, just helping me understand the process and finding the best deal possible. My wife and I were considering the Escape to downsize from our minivan, we were presented with a great deal. However, in the end we decided to keep our current car. We will definitely return when the time comes.
I took my car to Kelly Ford for service today. Oil change, tire rotation etc. Brian and his staff took care of it very efficiently. He explained everything and made sure I was informed of the progress. I will definitely be returning to service my vehicle.
Walked in told them exactly what I wanted and where I needed to be to make a deal and it happened no games no wheeling and dealing. I've been working with Kevin Bancroft for years and he still works for empire keeping going above & beyond to keep the customers happy.
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