This is a dealership without commissions...they had no incentive other than to collaborate to make me happy. Unlike other dealership experiences where my entire experience was a draw of the luck of the agent who would reach me first, here I encountered collaboration between various employees, all with the common purpose of helping me find the right auto. No pressure with purchase. Excellent follow-up. Impressed.
What an amazing place to buy a car. I purchase a car in 2015 with nothing but the best service. I did my service repairs at Sound service with Randy who was great. Now I decide for a change after almost 4 years and up graded my Escape. They were even more amazing. Thank You Kwok and Joe you guys are the best.
I hadn't been to Sound Ford for many years, since they changed ownership and along with it their sales approach. I was extremely happy to work with them during my purchase a new Ford Edge. They were very patient and helpful, explaining everything along the way. Our product specialist James was friendly and exceedingly helpful, taking his time to show us all of the features of the vehicle and to explain differences between the various packages. I would definitely shop here again in the future for a new car.
I was getting frustrated after visiting a number of other dealers in the Seattle area. Walking into Sound Ford felt different immediately. Eric and Natasha made me feel welcome, giving me information without sales pressure. They helped me find a car that I and my family love. Here's the clincher: A week after purchase, while detailing the car, I found a deep scrape on the lower front bumper. I simply missed it when I first checked out the car at the dealership, due to the color of the car and the location of the scrape. I admit, I was afraid I was going to be told "too bad - you should have caught it before you drove it off the lot". No way. Natasha and Eric told me to bring it in for repair at their expense, and provided a loaner! The day I brought my car for repair, I was met by Brian, a sales manager I had not worked with previously. He knew my name and had made all arrangements for me with the body shop and with a loaner car. This is extraordinary care that raises the bar for all other dealers. Thank you Eric, Natasha and Brian.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.