Charlie answered emails, made time to answer questions. Researched options and had a good understanding of what I was looking for to fit my choices and main objective for the purchase.
First and Great Car
by Venoxium from Morrow,GA
January 12, 2019
First car ever owned. Specifically I have the Ford Focus 2018 1.0 Ecoboost. It’s automatic transmission and have great features for new drivers and has been really reliable. I plan on putting more miles on it and updating this but so far it’s been amazing. Only issue I have is I wish the lower end models still had Sync 3 as this car doesn’t support Apple CarPlay.
This by far has been one of the best experiences buying a car. My sales person Chuck Jones was awesome. He took the time to explain everything to me and went over the explorer so I fully understood the options in it.
by Agclegg74 from Gilbert,AZ
December 23, 2018
This car meets all my needs. Nothing fancy but has all the basics and it’s protected under warranty. I feel so much safer in it than my old car.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Chuck is an outstanding sales man and asset to the Baystate Ford team. From the moment we went in to look at vehicles it was very low pressure and customer focused. Chuck took the time to explain all the features and benefits of the new car and find the best fit for us! The management and finance team did due diligence to put together several offers and scenarios for us so we were able to make the most informed purchasing decision. Tony in finance was compassionate and professional. This is a dealer that genuinely cares about the customer. It is also exceptionally convenient as they were able to do the inspection and registration all in house as well!
Great car, great price
by Warddw1526 from Belleville, Ontario
December 17, 2018
This car is great of fuel. Had the ability to get going when we need it too. No regrets in buying this car. Love the Focus.
my sales person Christine McCabe made my vehicle purchase seamless. she was very knowledgeable and professional. I???ve been buying trucks for many years and this trip was worth the 45 miles to Baystate Ford.
Mehdi Benmoussa has deep product??? knowlege and excellent selling skills! Mehdi was very professional, nice and knows how to sell the assigned products. He listens carfully to what you need, gives you advices and doesn???t do push sales like other salespersons ! He knows everything about each car even teh small details!! I had the best customer service experience at this dealership (Toyota of Watertown). Other employees are also very friendly and professionals. Would recommend this location and Mehdi Benmoussa as a salesman. You will be very pleased with his offers !!
Stopped there last Wednesday. Vehicle advertised on the internet.
Spoke to Chris senior in sales.
He said car was already sold, but there was no sold sign on the car nor was the ad removed. He was not too cordial or anxious to find something else for me.
I love Ford cars. Last focus was a 2006 217000
by Marsha from Roachdale Indiana
January 4, 2019
Car is amazing and lots of standard features. Really nicer than my 2006 focus. Drives like a dream and is really quiet. White gold is amazing
Requested an Oil change, installation of 4 new tires and new windshield wipers. I was disappointed with the oil change because the oil use for the change was not the standard synthetic blend 5000 mile change the vehicle came with and has been used for the last six years. It was the non synthetic oil with a 3000 mile change recommendation.
Love this car
by lovmycar from rockford, il
December 15, 2018
I like smaller cars, but I'm 5'10" with really long legs. This car is very comfortable.
It gets better gas mileage than the estimate on the sticker.
I got the hatchback, it's great for hauling large items.
While it's not the peppiest car in the world it gets the job done. Great on corners. Drivers view is not impeded like I found in many cars I tested.
If you want to have long legged people in the back seat I'd look elsewhere.
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