Jay Kimmel is an EXCELLENT Salesman! He and the whole staff make your buying experience painless. They listen to each and every thing you tell them. I would recommend them to anyone looking to purchase a new or used vehicle. This was our 3rd purchase.
I had been searching for a new truck for a while when I found exactly what I was looking for. I submitted the form to contact the dealer through Cars.com and was surprised to get a phone call from an actual person instead of some generic email. Since I live more than 100 miles from the dealership most of the sale was done by phone. I first spoke with Nikki Davis who told me a bit about the area and the dealership itself before putting me in touch with Lamar Elrod,my salesman. Both Nikki and Lamar talked to me like I was a friend. Lamar answered all my questions about the truck I found so that I was confident it was exactly the truck for me. He helped get everything done over the phone so all I had to do was drive over there. Because it was a working weekend for me they had to hold the truck until Monday evening. We arrived late Monday and they had the truck cleaned up and full of gas. They checked out my trade while I looked over the truck and drove it up the road. There were no issues at all for either side so we did the paper work. Even though it was getting late nobody there seemed to be in any rush and everyone was in a great mood. The guy handling all the paper work was great too, I only wish I could remember his name as well. These guys even had my trade in paid off before the end of the week. This has been the best buying experience I've had.
My husband and I bought a Toyota Sienna from here tonight and had a wonderful experience from start to finish! We had gone to multiple dealerships prior to this and were turned off immediately by the haggling followed by rude attitudes when we asked questions and once they realized we weren't intending to buy, but just look. Very unprofessional. That wasn't the case here. Randy was so great to work with. He wasn't pushy, he was very patient with all of our questions and/or concerns, he was knowledgable and informative when explaining things to us, and most importantly he was honest. I think that's hard to come by these days. Every employee that passed by us was extremely kind and asked if we needed help or if we were being helped already. Great customer service. We are definitely satisified customers and would highly recommend Billy Howell dealership!
Everything went perfect, from calling the store and dan confirming the vehicle, to sending extra pictures and videos and my expectations were exceeded when I arrived, the truck and paperwork ready and out in less than an hour. Id make the 5 hour trip again in the future just to stay away from sitting in a store for 4 hours.
by Pat and Lynn satisfied customers! from Doraville,Georgia
May 5, 2018
It was definately worth the drive to Blue Ridge! The owner Tim Ford and his entire staff were personal and very helpful . Tim helped us with our trade in and made it possible for us to get a very nice used Ford and stay within our price range! Most enjoyable experience!
My fan blower actuator door broke and making noise
by Mike and Stephanie from Fairhope, AL
January 10, 2018
While on my honeymoon in Blue Ridge GA my inside fan started making a loud noise when the blower was on high and vibrated the whole dash! So I called North GA Ford to make a service appointment. They got us right in and diagnosed the problem right away. Unfortunately it was a broken actuator door to the fan blower. The service manager Brian gave us the bad news at first which was a day and a half fix once they got the part there. Since we were only gonna be here till Friday on our honeymoon we wouldn't have time to fix it here. And it would have been an expensive fix since my truck was out of warranty. A few minutes later Brian came back in with great news saying that when they put it back together without the broken part that everything would work as normal except the recirculating air switch for the cabin inside/outside air and that we didnt ever need to fix that if we didn't want to! Such great news and especially since it was our honeymoon and first time in Blue Ridge! Plus while we were there they fixed a recall which was pending anyway! So it was a great experience with really honest and nice guys at North GA Ford! I highly recommend them to anyone with a repair or service need.
Found the car I needed online. Got prompt reply and all information was already in the ad at cars.com and on autotrader.com. I drove an hour to meet with the salesman, Chris, who was very nice, patient, and prepared. We took a test drive and Chris handled everything else. He went above and beyond handling the transaction fairly and quickly.
Since I crossed a state line to make this purchase, I would only change one thing. I would have the dealership be more knowledgeable where out of state sales expenses are concerned. If they had known the true final price of the purchase, I could have included North Carolina property tax and tag in my loan. Since this dealership is located less than 15 miles from the North Carolina State line I feel it is irresponsible not to be expected to know this.
Darryl Lyles was very helpful at answering my questions and sending photos about the car.
It sold before I could go check it out, but he kept me posted.
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