I recently purchased two vehicles through Gjovik Ford and the experience was fabulous! Rob Bentley and the rest of the team made the process effortless, enjoyable and pain-free. Rob went above and beyond to ensure our experience was perfect - and he succeeded. Our sincere thanks to Rob, Lou, Eric and the rest of the team at Gjovik Ford! We'll be back!
This is the fourth vehicle that I have purchased from Gjovik Ford. Iggy Campos has sold me all of them and besides being extremely personable, I have found him to be knowledgeable about the products he sells. I have also found the deals to be fair and the process to deliver the new car to be top notch.
I’ve had previous issues with my 2013 Ford focus ST Turbo, however that car knowing I have a peace of mind that they will take care of it for my son who is taking it to college in Florida I decided that instead of a Chevy Camaro I would give for another chance I’m a previous for the owner on my new 2018 ford GT 5.0 fastback is absolutely divine ! Ford has taken care of me as a customer my hat goes off to Tom Conlin the GM Rick Segvich the sales representative whom I only deal with exclusively and Sherry the service manager.....Eric is Sales the Manager as well!
You know it's going to be a great review when you go from getting a letter in the mail to driving off the Hawk Ford lot with a brand new Silver 2018 Ford Edge. The promise made was they were interested in our 2009 Edge. The promise kept was we would find out how much they truly wanted that car and a new car sale. During the whole experience with Hawk Ford we were blown away by the level of professionalism coupled with true interest in us and our needs. We never felt pressured or duped into getting a car that wasn't absolutely right for us. We haven't been car buyers in Illinois, preferring to get new cars back in our home state of Michigan. Hawk Ford certainly changed our minds on that point. Because of an overall great experience we will be back for more new cars. In the mean time, I'm going keep talking to friends and coworkers about our new car dealership, Hawk Ford!
The service professional was attentive to me upon my arrival and made sure all of my service needs were taking care of in a efficient time frame. My vehicle was washed and ready for my departure. The staff was friendly .
Great experience, ask for Bob Perri, very professional, no pressure, arrived at the dealership just to get info, and begin the process. Bob understood from the beginning and never pressured me. Gave me all the info I requested, his recommendations we???re right on the money.
Buying cars is one of my least favorite things to do. However, I have to say from testing driving, to negotiating to purchase was done professionally. It has changed my opinion of the car buying experience! Well done!
Every question I had was answered! The service was very polite and personal, and I was kept up to date over the phone of any changes to the situation. The car drives great once again and I would return here for sure!
I have asked questions about the price, never got a reply. Seems like they have really good price though. I wish they can have a better customer service.
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