Very pleased with their work.... Kept me informed the whole time... Price was about what I expected, I was hoping it would come in cheaper... But I think it was very fair. The important thing is, the work was done correctly.
I called Barb in Service and told her my remote died on my car and could not open or close my doors. I tried replacing the batteries and nothing. She got me in right away to have it looked it. The tech. reprogrammed my existing remote as well as programmed a new one and everything worked again.
I have always dealt with Barb. at the dealer in Service because she takes great care of me and my car. Never a hassle, always up front and is the greatest in my book and why I always go back for any work my car needs. She is my go too person for everything and is the best.
Great customer service! We told our salesman what we were looking for, gave us options that fit our needs and budget. He was right on, they were all great!! Once we decided on the one we were driving home, it was a very easy and quick process. This is our fourth vehicle from this dealership, every experience has been this wonderful. We will definitely be back in the future when it's time to trade in for newer or vehicle needs change.
This place is excellent! We had a HUGE problem with another local Ford dealer, not Bergstrom owned, and Ford Bergstrom in Neenah stepped up to help us out in any way they could. Specifically Mark (service manager) and Rick in sales. Both excellent, professional, and great to work with! I cannot say enough good things about how things were handled from start to finish. Highly recommend!
They ordered special parts, and fixed our Explorer. Very satisfied. Nicely remodeled showroom and waiting area.
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