I both bought and sold a car here recently. My sales associate CARLTON BOWEN was fantastic.
SOLD: They gave me a very fair price on a 2003 Honda CRV with roughly 180K miles. The process was quick and painless. You do not have to buy a car from them to sell a car to them. I had done my homework before and knew what it was worth and I was offered a price higher than Kelly Blue Book.
BUY: Buying a used car was more complicated. It took test driving many and lots of time on their website before I found one that met the very specific details I was looking for. I decided on CarMax because I did have a very specific car in mind that I had not been able to find private seller in the two plus months I'd been looking. Also, my sales associate CARLTON BOWEN was fantastic.He spent roughly a month helping me look at cars making calls to other dealerships and coordinating multiple test drives etc. I know having him as a salesperson made a huge difference. I had looked at other dealerships and was treated only like a wallet from the moment I entered. He worked hard to help me find what I needed in a car and was pleasant and respectful the entire time. Not at all the experience I had at other dealerships. With all of the hidden fees etc other places have, carmax was not more expensive. I was glad not to give my money to sketchy people at another place.
by Asmiles from Akron, OH
December 27, 2018
I love this car. It is very reliable and efficient. Its more spacious than I expected and it handles well for all of the traveling I do
Drove four hours to reach this dealership which was out of state for us. Pricing of the vehicle and trade in allowance very fair, worth the drive. Salesperson and sales managers very polite and accommodating with very easy buying process. Our only complaint is the not so optimal communication between the sales team, finance team and repair shop. All was well in the end but it could have been a perfect transaction, rather than a lot of back and forth. Overall, we would shop there again but beware of potential miscommunications between their staff.
First and Great Car
by Venoxium from Morrow,GA
January 12, 2019
First car ever owned. Specifically I have the Ford Focus 2018 1.0 Ecoboost. It’s automatic transmission and have great features for new drivers and has been really reliable. I plan on putting more miles on it and updating this but so far it’s been amazing. Only issue I have is I wish the lower end models still had Sync 3 as this car doesn’t support Apple CarPlay.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I love Ford cars. Last focus was a 2006 217000
by Marsha from Roachdale Indiana
January 4, 2019
Car is amazing and lots of standard features. Really nicer than my 2006 focus. Drives like a dream and is really quiet. White gold is amazing
After three days of car shopping, I was tired of dealing with salesmen and just tired in general . . . wound up pulling in to this lot just a little over an hour before they closed with very little hope . . . It was a pleasant experience from start to finish. I got a really great deal on a car I love!!
Ask for Rex! He did everything he could to give me everything I asked for!! All promises were delivered!! And even stayed late to make sure of it!!
Cars.com found the last 5sp available for 1000 mi.
by Psdoffconsumer from Peterborough,NH
December 22, 2018
Dealership sucked, my car left thenlot with an unbalanced rim. However without cars.com i would not have found a 5sp focus there was only one within 500 miles of my home.
It will take a week to get your car looked at because they are so busy, but they fixed my truck quickly and properly with daily updates. Great service. And I highly recommend buying the 2-3 year warrenty. I'm very very thankful I did.
Great car 👍
by Valiko from Portland
December 19, 2018
Very nice and reliable car. Very comfortable and pleasure to drive. Great gas saver. Highly recommend. Will buy it again. 👍👍👍 👍 👍 👍 👍👍
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