Really appreciate the work of cars.com in locating a car possibility. The dealership was friendly and went to great lengths to answer all my questions about the subject vehicle, however, I felt they were a little to pushy and needed to make the deal that day
When shopping for a vehicle most know it's not an enjoyable process. Well I can say Herb Michael was a pleasure to work with. He was very knowledgeable and patient. I can easily say when it's time to shop again I will absolutely use Herb.
They worked very hard to get us into a car thank you
by Crystal18 from DealerRater.com
December 3, 2018
Amazing work the only thing I wish this car had was wear I can move petals and it remember our setting. Thank u if you can figure out why we didn't get the petals that move and the seat that memory because the one we were shown had the petals that move and seat memory.
I was very upset when I submitted my last post earlier today and I should have taken my issues to a manager. I called back and talked to Joe who is the used car manager. Bill Brown really stepped up and went out of there way to make me happy and I am very grateful. I was picked up by dealership, given a loaner car and was assured they would be retrieving my broken down vehicle! I would definitely take my business back here and recommend it to anyone else. Thanks guys! Great way to handle this situation! If this should happen to anyone again I hope they can expect the same from you.
Aaron really took the time to make sure I got exactly what I wanted. He has a great relationship with all his customers and even makes sure every visit is great after you bought your car. When you spend money on a new car you not only want great customer service but you want to buy it from someone who actually cares about your needs.
When the manager takes the time to meet you and simply say thank you for stopping by - to me that is important. No pressure at all, just helping me understand the process and finding the best deal possible. My wife and I were considering the Escape to downsize from our minivan, we were presented with a great deal. However, in the end we decided to keep our current car. We will definitely return when the time comes.
I bought my Ford Edge here 10 months ago and these guys are great to work with. They strive for excellence and customer service is top notch! Their service department is by far one of the best I’ve ever experienced. The staff here always welcomes you with a smile! I highly recommend anyone to Harrold Ford who wants to get the best price and service in the greater Sacramento area.
Honest dealer and non-aggressive sales staff. Good
by K.G. from Carmichael,CA
June 4, 2017
I couldn't find an honest deal at auto malls! I went to Harrold Ford and got exactly what I wanted in 5 minutes. I drove away in a beautiful used Taurus SES, that was 15 years ago and I still love it. No major repairs at all! I'll never buy a used car anywhere else.
Kharlo was an excellent person who honestly cared for the work on my car. He explained everything I needed to know and was helpful to me.
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