I had a great experience in buying my used car. The staff was very accommodating and very friendly. Sales person Dulce Cuevas made the whole process very easy and not stressful. Very professional. Sales manager Sebastian Olivares was a great help. Over all the best sales staff I have ever experience. Thanks to all at County Ford. Will refer to others.
I drove over 300 miles to buy a vehicle, (and we have a lot here in D.C.!!), and I can tell you, it was well worth the drive!! They do exactly what they say they will, and don’t play any of those, “Dealer games!”! Great dealership/GREAT PEOPLE!! They have a Customer For Life in me!!
I walked in put my keys on the counter and told the man oil/ tires/ state inspection. The service manager looked up, smiled and introduced himself to me! It just got better from there and I love the attention to customer service!
The salespeople did not jump all over me, the manager was engaging and the owner, Mr Cooper, was fantastic!
My situation is probably unique, but I filled out an online form requesting they help me look for a 2009 Honda Fit. I submitted it on Wednesday, heard from Jay (salesman extraordinaire!) that night, and then by Friday, drove home with the exact car I asked for. That goes to show that University Ford is willing to move fast to get you in the car you want. They're also diligent about checking email and online request forms, so for those of us who deal best in the "virtual world," that's a major plus. They made the entire buying process as straight forward and painless as possible. Just an all around positive experience. I highly recommend dropping in to see Jay and the rest of the team (it's a small operation, which is also a plus in my book). I will definitely recommend them to friends and use them again someday.
From the minute I enquired with Angel over the internet to my wonderful service by my salesman Bob to the ease with which I met with Finance purchasing from the dealer was the easiest process around thank you for being a great honest dealership
I went to County Ford in Graham NC to look at a 2016 Ford F250. The salesman, Chuck Joyce, was very knowledgeable and not pushy. I felt that we were both working toward the same goal. He owned the same make and model of vehicle i was looking to purchase that was about 15 years older with 200k+ original miles. I worked with him and one of the sales managers and they helped with all the available incentives. The dealership is a smaller, more rural dealership that had a far better atmosphere and provided a better experience than my experiences with larger dealers in the Raleigh/Durham area. I have recommended this dealership to a few friends and co-workers who are also looking to buy but found other dealerships in the area to be off-putting.
Even though there was an issue with the air conditioning on my new 2017 Escape, I could not have had more concerned staff looking after my needs. I was supplied with 2 different loan cars to accommodate my needs and everyone was both cordial and supportive. I would (as I have several times already) come back to County Ford for both sales and service. Herman
This is my second new car purchase from County Ford. I appreciate their efforts to find the perfect car for me. They go the extra mile.
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