My husband and I broke down on our way home from TN back to NY. We realized our local Ford dealer messed up our Escape as we were halfway home when they did a routine oil change. We had to call a tow truck and were towed to this Ford dealer after service hours and Kevin Delawder went above and beyond to help us out and make it so we could get home. Highly recommend based off hospitality of this fella alone. Thanks again!
My sales guy was excellent , he was new to the sales game for only a week and I couldn't have asked for a better salesman.. He was very helpful and went above and beyond for me so thanks Kevin DeLawder.. Sales manager was also very polite and helpful. Overall it was the best buying experience I have ever had..
I am writing an update to my previous review. I am going to update them to a 2 from a 1 won't I won't go higher at this time due to I need to see more. You see it takes years to create a good reputation but you can destroy it in minutes. Going to need to see more from them before i become a promoter.
So they did get me my floor mats and they look good. I asked them to detail the car and they said they would...so we will see on that. BUT!! They didn't really offer anything to make it up to me, they only did what they were suppose to do in the first place. And if i was running the show there and i knew someone was upset with my company i would do something to say sorry let me make it up to you!!!
I do thank them for making it right.... but they could of done better!!!
The service at Marlow Ford was excellent. I was ecstatic about being able to purchase the car I wanted. I higly recommend any one who wants to buy a new car to go to Marlow Ford in Luray Va. The people are fantastic. Penni Sue was very polite , she helped me pick out the "wild car" for this wild woman . Danny was very considerate and he made it happen for me.
My husband and I were very happy with our experience at Shenandoah Ford. Everyone was extremely helpful to assist us in getting our new 2017 Mustang. There was no pressure from the staff, and everyone bent over backwards to make us feel comfortable with our purchase. Our Salesman Kyle Phillips was wonderful. Thank you to all the staff at Shenandoah Ford for our new mustang!!
I purchased a new Ford F250 Super Duty from Shenandoah Ford on Halloween night and did I receive a treat. Everyone that I came in contact with was a pleasure, very knowledgeable with zero pressure to buy. Trevor, Jay and Keith will go out of their way to accommodate you. I would definitely recommend Shenandoah Ford to anyone looking for a great deal without the high pressure sales approach. Shenandoah Ford will be my first stop when I'm in the market for a another car or truck.
We just bought a used 2016 Ford Explorer Sport with Shenandoah Ford. Wonderful experience. Catherine Adams was wonderful and we felt we got a great price for a low mileage, perfect condition Ford Explorer Sport.
We could not be more pleased with the service department at Shenandoah Ford! Our 2015 F-150 had a trailer brake control module malfunction that locked the brakes on our camper while we were on a trip and far from home. Everybody that we dealt with in the service department went out of their way to get the problem diagnosed and corrected. The service writer, James, put us in the good hands of Phil, the service manager and even though they were on their lunch break, and were obviously very busy with a shop full of vehicles in need of repair, they started work immediately on our truck. They didn't have the needed brake module in stock, but broke open a new accessory kit that they did have in stock, and used the module from it to get us back on the road. We were in and out of there in about 2 hours and they gave us a loaner car so we could go out for lunch while work was being done! We were shocked and pleased beyond belief to be treated so well! If you are in need service this is the place to go for fast, friendly and excellent service! We thank everyone there for a very pleasant experience!
I called the dealership and spoke to Bianca about a van I was interested in. She was polite and helpful over the phone. I came in for a test drive. Bianca had the van pulled up front for me when i arrived. She was professional and knowledgeable. I didnt feel pressured or overwhelmed. Great customer service. She made my experience great!!
best experience ever. great dealership easy to do business with no haggle . easy trade value and great finance options. would tell anyone go to malloy ford
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