Buying process was calm. My husband usually gets pretty worked up but our salesman Jason was very nice to deal with. Very polite and informative. Would buy from Jason again. As for the showroom,needs updated. But you don't buy the showroom so it was ok.
As always, the staff and techinicians are friendly, knowledgeable, and efficient...although the car had to spend an extra few days there, due to a part not arriving, that I was called and advised was fine with me. I would rather have the car fixed properly the first time, and you do that very well. thanks for another great time at Ron Lewis Ford
My leather seats had small cracks on the drivers side Maybe 5 on the top and 3 on the side The tech told me ford calls that normal stretch ...... I'm sorry but I have had leather seats in cars for 20 years and leather furniture in my home and have never had normal stretch occur......it's leather It should give and not tear ..... the solution was to have the seat repaired and it was it looks ok it's not perfect and at my cost of 85 plus tax I would have preferred it be replaced It's sad that ford doesn't back the full product. Not sure I will purchase a ford when I'm ready for a trade on this car my last car was a Subaru and the leather seats were perfect when it was traded in with no normal stretch
The service department is always friendly and I can get an appointment in a timely manner. This last visit, I had brake service done and there was a mail-in rebate. When I picked up my car, to my surprise, Garrett had taken the time to submit it for me so that it was all taken care of! That's going above and beyond for the customer! Thanks again!
It was necessary to re-do a front end alignment on my F-150. The original job was not quite right. I took the truck in to have the engine compartment cleaned by the detail shop and mentioned the alignment issue to the service representative, Dan. Always courteous and helpful, he scheduled a new alignment on the spot and had the situation resolved quickly and efficiently. I have had the engines cleaned on each of my Fords -- the detail shop does an outstanding job.
We take our van there after many years of us going to our dealership we realized that car sense is a reliable and trustworthy company who are honest and have fair prices. We highly recommend this dealership.
My wife and I were very happy with our amazing experience at Grand Ford!! They made us feel welcome and never pressured us!! They were very honest with us and we were able to purchase a Ford F-150 and walk away very satisfied!! We highly recommend this dealership with their amazing staff and plan on going back in the near future.
I have a 2014 Explorer and always have the dealership do my oil changes. Since I have two little boys, my car is constantly filthy. When I get my oil changed, I always ask for a full detail. It's like driving a brand new car every couple of months!
I needed the works done on my 2014 Escape and the service department staff eagerly scheduled me in. The works was completed in a timely manner and all of the work and other findings were explained in detail to me. Excellent service by Grand Ford service department and mechanics.
I purchased truck sight unseen on Greg's word and a few pictures. The truck was excellent beyond expectation and the experience was one of the easiest purchases of a vehicle yet. My thanks to Greg, Bob and the rest of the team at Woltz & Wind Ford.
Couldn???t of asked for better customer service from my salesman Greg and the entire Woltz and Wind staff. This my second purchase from Woltz and Wind and I cant wait to go back again!
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