Fine Service, Expedient and Thorough Responsivenes
by Kraig Nace from Duncannon, PA
June 22, 2017
I worked with Jamie and was very pleased with her responsiveness and consistency. I also enjoyed working directly with the owners/managers of the dealership. There were no high-pressure sales efforts and everyone encountered was very friendly. In the end (after some negotiation), I believe we agreed to a fair deal and, due to our distance from the dealership and time constraints, the staff made a great effort to finalize the deal so we could take our vehicle with us!
My daughter buying her first real car. She found the perfect vehicle for her needs. Very responsive, friendly and they showed a genuine interest in helping based on our specific needs and budget. Based on our experience, we would definitely go back again.
Dave went above and beyond to ensure the service experience was a positive one. He was very informative and communicative during the entire repair. The repair was significant and took longer than expected. Dave made arrangements for a loaner car so I would not be inconvenienced. Thank you Dave!
Lori Thomas made our buying experience at Coccia seamless and exceptional. She took the time to show us multiple vehicles and treated us le we were the only customer there. This was our first time at Coccia but will not be the last. Highly recommend Lori and team.
My car's piece that sends the signal of gas to the engine was malfunctioning and I was stuck on the side of the highway. I called Barber's and they took me in immediately. They ran all the diagnostics and found nothing and sent me on my way. One city block away the same thing happened and when I called they took the car in and gave me a loaner until they determined and fixed the problem. The only problem I have is that I believe there should be separate loaners for smokers and non-smokers because I drenched the car in Febreze and it did very little good, and I am sensitive to smoke.
The men that assist you in the Service Department are above and beyond. They are both friendly and helpful when you are in waiting at the Service Department. You are greeted with a smile and never ignored. Hats off to Barber Ford Service Department....the best I have known....
Had annual service and oil change, rotation of tires and recall issue taken care of. Everything was fine, but, did take longer than I was told. Wish it was cheaper, but, overall, I was satisfied with my experience.
I offered up a 4% profit deal on a recent trade in. Declined. Should have been a slam dunk easy deal. They would not budge off their 12% profit margin because they just took it in. Bummer. The sales staff was polite and Briana even texted pictures to me. She's great. The sales manager just wouldn't budge. I've never before had a dealership turn down a $1000 profit deal. Not mad about it, just an honest review.
Can't recommend since I couldn't buy.
although Barber Ford is going through the entire facility overhaul and upgrade, the courtesy and friendly nature of the staff of the service department remains unchanged...they are upbeat, joyful and ready to help you.
Sales lady was very personable, not pushy and listened to my needs and wants. I was in and out in 2 hours and felt quite comfortable with finance manager as well. He took his time with me to explain everything and answer my questions. I love my new vehicle and am very happy with the deal that I was able to get. I won't go anywhere else :)
Saw the truck online. Drove 2 hours to test drive it. My salesman,Kevin, didn’t pressure me to buy it that day. Most sales people do. This was the easiest vehicle purchase I’ve ever made. Thank you Kevin for working with me to get me into the truck within the budget I had. I’m highly satisfied with my purchase and experience with R&R Auto.
I'm telling you what I've never seen a dealership quite like this one. I've never, I'm telling you what, that is good.
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