Magnificent car all around but worst transmission.
March 12, 2019
We bought a brand new and amazingly good looking inside and out 2014 Focus Titanium.
The car was for my wife. She drove test the car. She fell in love and we took it. BIG MISTAKE! I drove it for the first time one week later and realize immediately what a defective dual transmission this car possesses. I think, the best way to describe it is like “having a teenager learning how to drive a standard shift transmission car for the first time”. When you start driving slowly from any stop, the car shakes in a jerky motion six or eight times before shifting. Every speed shift you can “VIOLENTLY” feel it, and occasionally a loud clank can be heard out of nowhere. All of this happens in Auto or Manual mode. In slow or fast speed. Don’t try to pass another vehicle because when you try, the transmission will shift 3 to 4 seconds after you press the accelerator.
Three weeks after we acquired it, I took it to the Ford dealer. The technician drove it. The Service Manager drove it, and they both agreed that this transmission is a royal piece of $#!+, BUT, they can’t do anything about it because Ford Motors Co. says IT IS A NORMAL BEHAVIOR IN THIS CAR. They printed what Ford says and gave it to me. In it, acknowledges everything I mentioned but arguing that is perfectly normal. Normal in a car that just came out of the oven? That is BS! We tried to return the darn vehicle and the depreciation in five weeks made it impossible to afford.
Now we’re stock with this beautiful car, which, other than the transmission, it is amazing.
Sad to see how FMC mocks his customers, and don’t take responsibility. In 2017 we bought our 11th new car. A Chevrolet Malibu LT with dual transmission. Boy! What a difference. One of the best cars we have owned. Imagine that the transmission doesn’t exist. You can’t feel the car shifting at any speed. No more Ford for us.