Raphael Tucker was amazing to work with while I was buying my car. From the first time he called to talk to me about the idea of buying a car he was professional, caring, and kind. Then when I was test driving cars and asking a million question he was patient and reassuring. By the end of the experience I had fun working with him and LOVED how Carmax takes care of people. I will forever be a Carmax buyer and I will totally be seeing Raphael Tucker again. Can't wait to tell everyone I know to go see Raphael Tucker.
I was in the market for a newer smaller car and had searched everywhere. Seemed like no one could help me get in to my dream car. I finally decided I would try carmax and no regret whatsoever. They helped me find the exact car I wanted and the approval was fast and easy. Would reccomend to anyone shopping for a car.
We have bought several cars from Tim and the crew. They have always made us feel right at home, with no pressure during the buying process. They also help us get into the car that is just right for us. Service is great. They will stick with the problem till it is resolved. Love these Guys!!!
As a busy working Mom, Derek made this process perfect and within my schedule. He answered all my questions in a timely manner (even the silly questions). He made everything happen on my schedule and the signing and pick up of the vehicle only took 20 minutes! Great guy to work with! He even put my car seat in perfectly! Derek was fantastic! Everyone should have a car buying experience with him!
My husband and I purchased a 2018 Honda Accord last week. We were fortunate to have Aaron Craige assist us. He was super well-informed, answered all our qurestions, and was extremely friendly and polite. He could not have represented Dick Brooks any better!
If you do your homework on the car you want and they have what you want, do it! The best part was, the car was delivered to me! I felt like a baller when the car showed up in my driveway. Customer service was amazing. Best part, no pressure. Just me and my laptop, looking at all the cars until I found what I wanted. Just do your homework on the vehicle, you can't go wrong!!!!! Thank you all at VROOM........
I had very specific requirements and Vroom was the only place that had what I wanted. They offered me blue book on the trade in and the purchase with no haggling. The car was as described. The lighting on their pictures was off so much I thought the interior was gray and not black. Luckily I'm fine with black. Customer service has been great. Delivery was fast. The car came with a white residue all over it, I guess the soap they use; I had to work hard to get it off. They delivered it to me in a public place with no gas. The fuel light was on. I wanted to drive around the parking lot and acclimate my self to the car but I felt immense time pressure to get to a gas station and as a result hit the road without even adjusting the mirrors. Kind of dangerous. Right now they are having a problem getting me the title almost two months after purchase; not sure if it's Vroom's fault but at least they are politely keeping me up to date and sending me a replacement drive-out tag since the first one is about to expire. As scary as it was buying a car online, I'd say overall it has gone well and I would recommend Vroom. Be aware that the contract forces you to give up your right to sue in court. You can opt out by sending a letter to Vroom's lawyers in New York.
Like most I was very skeptical about buying a car online. But I did my research and google'd the company like crazy. What I found in my research is the company had laid off people due to rapid growth and during this time frame the reviews were not good at all. Which to me makes sense and most likely vroom could have done a better job to make sure customers did not feel the effects. But after that period the reviews were really good. Also they have a very high rating with the BBB. That all said I decided to purchase my Jeep Wrangler through Vroom. The entire process from start to finish was awesome! I did not do a trade but just a purchase. I submitted my request for finance and purchase on 7/29 Sunday morning and received a call 7/30 Monday morning. I spoke to the sales person which there was no pressure just Q&A. I put down a deposit so I could secure the Jeep. There was communication via email by Vroom throughout the process including when the Jeep was in route. My jeep was delivered within the time frame they explained, which was the following Friday 8/10 cleaned and in excellent condition. I received my tag and paperwork about a month after the Jeep was delivered. I have 3 kids so spending 4 hours at a dealership is not fun. I would definitely buy from Vroom again. I hope this review helps others who might be on the fence. (Atlanta, GA)
Brandon Payne always comes through for me when I need a vehicle. I have always went to D&D Ford in Greer, SC. ASK FOR THE BEST CAR DEALER THERE, Brandon Payne. Good man and very honest as well as straight forward. Thank you!
This is one, if not my "Best Ever", car buying experience. I found a make and model I had been searching for several months. I especially liked the CarFax info and the professionalism of the experienced staff.
I had a very nice experience buying from Hyundai. Mrs. Cynthia was very sweet and helped me with all of my questions. I was welcomed with smiles and I didn’t have to wait on someone to help me. I appreciate Jordan for helping me find the perfect vehicle.
by Mike W. from Simpsonville S.C. from Simpsonville S.C.
April 5, 2018
We recently bought a 2011 GMC Yukon, and the vehicle was in great condition, drives great, and looks just like the pictures online. The Salesman, Kim was very helpful to us in acquiring the SUV we wanted at a price we liked!
The service department has always been very knowledgeable and helpful. I have had my car serviced the whole time I have had the car. UNTIL...……..I was told that my car needed brake pads, front and back, and the rotors turned. The quote was $500.00. I found a brake and alignment specialist who will do it for $235.00, therefore I feel that your prices are very high.
Vic Bailey's Internet Sales Mgr, John Carter, was very responsive and easy to work with. He got me all the information I needed and helped me work with their Business Mgr to get the deal put together I needed. He made the whole negotiations and purchase quick a simple since we new exactly what we wanted.
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