Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
We just purchased a 2014 Honda Odyssey and had the best experience at Premier. We were treated so respectfully as compared to another local dealer. The salesmen work tirelessly for the customers and you can tell it's a family at Premier. We did most of our negotiation online and over the phone because we have 2 small children. Corey was extremely patient throughout the entire process and through our indecisiveness. He stayed late and appeased every request and not once showed any frustration. Greg, the sales manager, is extremely kind, fair, and professional--not the same treatment from a manager that we received at our local dealership. Travis, who did our financing, was knowledgeable and highly efficient. Overall an excellent, well-oiled and FAIR dealership. There are fair people in the world!
I just hate the wait time when u bring your car fo
by Bs from New Orleans
October 6, 2018
Nothing to say really just hate the wait timing to get your car services an they don’t give out loaner until your car ready but other then that the wait timing could get better.. thank to Donald n ms Stacie from speeding up the work on my car..happy costume
I’m still waiting on my vehicle to be service still didn’t get to drive it yet to get a survey yet on the car. My car salesmen never call me back abut the service on the car I had to call him.but he still never call me back to tell me about the car.still waiting but I do still have the loneners vehicle
by Premier Dodge from New Orleans, LA I-10 Service Rd
September 6, 2018
Premier Dodge in New Orleans I-10 Service Rd provided a great new car buying experience. My dealer Harold B. was very patient with me during the buying process. The staff was courteous and professional. To the entire staff "Thank You."
Have purchased more than one vehicle from Premier. Shade was polite and seemed fairly new, but sincere. Was able to work a deal that I was comfortable with, but the process this time seemed to take MUCH longer with sales manager and floor manager making multiple trips into the GM's "Office". Too much back and forth wastes the customers valuable time. Overall I was satisfied with my purchase, disappointed they didn't check the tire pressure before I pulled off the lot and no manual in the car. Both were corrected quickly when I called the following business day. Not sure why they mailed the plate to trade in back to me, again causing an unnecessary waste of my time to have to go turn the plate in myself.
Premier Dodge always gives me excellent customer service . Curteous , fast and thorough .
We have purchased a number of trucks from Premier and Benjamin Broitman . Ben and his team are spot on and the Best in the business .
Wayne Messina really took care of us. His team is top notch & the salesman, Elvis, was awesome! This was, by far, my best car buying experience ever. If there were 10 stars, I would give them 11! Thank you Wayne, Elvis, and your awesome, knowledgeable, friendly, & incredible team!
The car I purchased wasn't in good condition and the person who sold me the car didn't seem motivated to get the work fixed. He just wanted me to buy the car and go. No care, just wanted my money.
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