The entire process was so easy with EvS. I was looking to lease a Ford Edge, and Alex was upfront about the deal terms and patiently walked me through all of my questions. Multiple people on the team stayed late to help us get through the paperwork and get us out the door, and they were able to support getting the process started via email. I usually feel like I'm getting screwed somehow in a lease, but did not feel that way with this team.
This was my third vehicle bought from Sheboygan Chevrolet. Just under a week after we purchased the vehicle we had an issue with the throttle body. I called Steve and he got right back to me. He even came out to my house to pick the vehicle up and the car was fixed the next day, at no charge to me. I will surely be buying vehicles here in the future!
Everyone I worked with was friendly and helpful! They made the car buying process fast and enjoyable! Would highly recommend them to all friends and family! Brad, Randy, and Zack all did a phenomenal job!!
Great experience. Matt was very helpful in explaining the different features on the various Highlander models. Helped me quickly figure out which one I wanted. Second highlander from Russ Darrow. Great customer service keeps me coming back.
I had an accident with my 2008 Lincoln Navigator. Wanted to replace so I used internet. Found two in Wisconsin, four and a half hour drive. Picked Brantmeier to be my first stop. Met Keith and was very comfortable with him and loved the car. Everything worked great and I owned new car that day. Very pleased with car, salesman, and finance process. GREAT BUSINESS!!!
Great car! Great service! Great deal! Work with Kristie, she was wonderful to work with before, during and after the purchase. No hard sell, just pure information. My wife said it was "like working with her sister" (if you're wondering if that's a good or bad thing my wife gets along great with her sisters).
Even after the deal was made their service did not end there. The Boucher team made sure the car was spotless and in brand new condition before they would hand it over to us. No swap out the plates, hand us the keys and see you later. There wasn't a speck of dust anywhere on the interior, there wasn't a single crumb on the floor, and it had a wax job on the exterior just for good measure (thanks Jim you did a great job). I would recommend this dealership to my best friend.
My experience from the end of November until now has been a 2.5-3 Star.
Specifically went to this location to look at at a vehicle. The sales rep was helpful and professional. Completing the paperwork and finalizing the sale took way too long, hours!!! There was one finance person helping four people in line.
Make sure you pay attention to details!!! Vehicle did not come with floor mats. Strange to me. When they dropped the vehicle off it was not detailed nor was the gas filled up per agreement, so when I called about everything they did cover the cost of new floor mats. Great customer service, right?
Fast forward to it now being summer. My air condition does not work. Per manager who was not customer friendly and rude on the phone, stated “anything can break on a used vehicle”. Makes you think you need check EVERYTHING before you purchase.
In my opinion, poor customer service. I would think you’d want to retain your customers by trying to help them out when the vehicle is less than 6 months old to them. Will not be going back to them to purchase my next vehicle.
Our salesman Bob West was great and really listened to what we wanted. No high pressure sales. Everyone there was great. My husband and I were blown away on how willing they were to work with us to keep us within our budget. Great experience.
The team at Vanhorn did a fantastic job. When they didn’t have the vehicle I wanted they were able to find it and bring it to the facility to meet my needs. Wonderful group to work with went out of their way to help in every direction I suggest you give them a chance.
I used the web portal to make an appointment. I chose what appeared on the screen and added main issue for vehicle service needed. When I arrived for service, it could not be completed, for I chose oil change. However, I did include the additional item for vehicle service. I had to bring the vehicle back. The service employees were accommodating and topped off the necessary fluid that was low. The website for service appointment needs to be revisited, so it reflects what, I as the customer, need to be serviced.
Steve P is top notch. Worked with me on finding the best options to keep my service costs as low as possible while not impacting the quality of service. Super flexible. My past experiences with Todd D have been the same. Nice job guys.
Lucas was the salesman who helped my husband and I with our purchase. We had a great experience. Lucas and the staff made it happend for us and we are very grateful. Definitely I will recommend Andreww Chevrolet and Lucas to family and friends! Thank you guys!
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