I recently bought a 14 F-150. A day after I got home I noticed a possible major problem. I contacted auto house, and was told to come in. Took my truck in. They sent it to Ford in town. It was all under warranty. Turned out the problem wasn't covered. Auto house loaned me a truck, not a car, a truck because that is what I bought. They didn't have to do that. Turns out it was a major problem that neither they nor I had caught before I purchased it. Ford would not cover under warranty. Auto house payed for the repair out of pocket to make it right and to make me happy. They honestly went above and beyond to do what was right even though they were under no obligation to do so. I couldn't have been more pleased with the way they handled the transaction. This is the second vehicle I bought there and would do so in a heartbeat again. I hifhghly suggest it. These are down home, family people that know what working for your dollar means to a person. They aren't out to make a dollar. They want to please their customers and that speaks volumes to me. I couldn't recommend their services and people any higher. You won't regret doing business with them.
Super amazing car. Definitely worth the money
by Cdaddy from Euclid, OH
January 10, 2019
Car definitely meets my needs. Love everything about it. Had it for approximately 1 month. But its alot better than my last car. Everything in it works perfectly. The only problem I have with it, is that a piece of the interior door is loose.
My wife and I recently went shopping for a nice but inexpensive car for our 16 year old daughter. Brad was great to work with. We feel that we got a very reasonable deal on a 2011 Ford Fiesta. Even though we were buying possibly the least expensive car on the lot we weren’t treated any differently than had we been buying the most expensive. Brad was very professional and a pleasure to do business with. I cannot remember his name but the man that finalized all the paperwork was friendly, professional, and a pleasure to work with as well. My wife will be shopping for a different vehicle in a year or two and this will be our first place to look.
Newest Car I've ever owned
by MommaBear from Fort Wayne, IN
January 8, 2019
This car meets all my standards & beats my expectations. I've never owned a car with as many bells & whistles as my 2016 Ford Focus. I have a family of 5 and I thought at first it might be to small bc our family is tall & big boned height ranges from 5'11" to 4' tall. We're all very comfortable together in the car. It has so many bells & whistles I'm still figuring everything out the car has to offer lol. It is a very reliable car, great on miles, great on gas I filled up for $17 I was so excited about that. I'm very happy with the car and everything it has to offer.
Just purchased a 2017 F150 from Mace and I couldn't be happier with the entire process. I definitely got an excellent deal! When comparing the asking prices of the 2 trucks I was considering (which were shockingly listed right on the window sticker) they were both below the estimated values listed online. I was given a very fair amount for my old truck & the entire process was seamless. I would recommend Mace to anyone looking to buy a vehicle.
Most reliable car i've owned
by jesstk from ithaca new york
January 3, 2019
i love my new ford focus. i bought a 2016 with 35,000 miles on it and it is the safest and most reliable car ive ever driven. im very satisfied.
Prices clearly marked on all used vehicles. All were clean and reconditioned nicely. A no pressure approach to selling. Large selection with a broad price range
First and Great Car
by Venoxium from Morrow,GA
January 12, 2019
First car ever owned. Specifically I have the Ford Focus 2018 1.0 Ecoboost. It’s automatic transmission and have great features for new drivers and has been really reliable. I plan on putting more miles on it and updating this but so far it’s been amazing. Only issue I have is I wish the lower end models still had Sync 3 as this car doesn’t support Apple CarPlay.
Had a new Service Advisor and is still getting used to things and overall visit very good.
Love my car, but......
by Bea from Harrisburg, PA
January 12, 2019
I love my Focus; bought it new. It gets great gas mileage and has plenty of pep (stick shift). I have about 180,000 miles on it and have just had normal maintenance done on it. But, I'm seeing a lot of rust on it and am not happy with that. It seems to be an all around problem with Fords--so I will not buy another Ford again. Going to look at Honda's instead.
I thought that they explained the buying process well. I didn't feel pushed into buying anything. Customer service was great.
Lousy Transmission & Sound System
by Hambone from Chicago, IL
January 10, 2019
Have had this vehicle into the dealership multiple times with one clutch replacement. Still have issues due to the lousy transmission design. Now experiencing a loud crackling noise from the sound system where it is now unusable.
Justin was a great salesman. He was quick to respond to my online questions and saved me money not only on my purchase but on my bed line nd cover for the bed of my truck. Would recommend Mace Ford and Justin to anyone looking for a new car or truck.
Small engine, but plenty of power
by Micah from Wellington
January 10, 2019
This Ford indeed gets over 40 MPG on the highway. I will be getting 516 miles on a 12.4 gallon tank for the first week of driving the vehicle on the highway.
Made the experience fast and easy.
Problem with the drivers window dropping still in progress for repair.
Other than that everything was as advertised.
Shouldn't make a word limit for a review!!!!
Avoid like the plague...endless money pit
by DoneWithFord325 from Bloomington, IN
November 20, 2018
I maintained this vehicle with OEM parts and performed regular maintenance as recommended throughout its entire life which has summed over $7,500 in expenses so far. This is a standard transmission in which the thermostat has broken twice, rear parking brake clinoid leaked, return spring for the clutch broke, front suspension arms and wheel knuckle pair replaced. And that's just the start. Components are cheap, prone to rust, wear out easily, and require constant maintenance. The majority of the repairs were performed by myself. If you see a ton of YouTube videos over things like replacing a heater core which is usually out of the ordinary, then avoid it. Thanks to this car, I have about $3,000 in my own automotive tools on top of the repairs.
Had Jarred Lucas for a sales person. He presented himself well and answered each question with knowledge and authority.
Jarred was very personable and insisted on us being satisfied before going to the next step of the purchase.
I found all steps and people in charge of those steps to be well trained and attentive to our questions, wishes and needs.
I was pleasantly surprised at the quality of the vehicle and dealership itself.
Most reliable car I ever owned
by iimvxvmii from Los Angeles, CA
December 28, 2018
Super dependable and fully serviced. Normal repairs done for its age. Solid Perrelli’s Tires, brakes, battery, and new AC. The one you can count on.
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