We bought a new Ford Edge Sport from Al Piemonte this past July . Buying a new car is not always a great experience, but it was at Al Piemonte. You can always tell how good a company is until you need help. We did . About a week after we bought it, I was driving around going to a few malls and didn't notice a little scratch on the back right bumper until a got home. We all know that feeling well. So I called Al Piemonte thinking they're not obligated to repair it, but to my surprise they said bring it in and we will repair it at no charge. So I did ,and they had it repaired perfectly. Al Piemonte is the only dealer we will ever buy a car the !
I highly commend your salesperson, Ed Tate. He was very helpful and courteous taking the time to answer any questions we had. Ed has an outstanding work ethic and is truly an asset to your fine dealership. Thank you, Ed, for a job well done!
Usually after a sale, the salesman is no longer interested (or available) for the problems of his customer. However, I must say Trajce provided EXCELLENT service and care for me dealing with three different problems that I created in the pouring rain on the dealership’s lot, 17 days after the purchase of my new Optima. All ended well as he assured me it would! He was great!
Very pleased with the professionalism and concern of the my sales rep., Ramy. He assisted me in completing the vehicle options of what I need. I got exactly what I wanted. I am very impressed with Hawk Ford's organization. A friend of mine, tipped me off of his personal satisfaction with Hawk Ford. That is why I made a purchase at Hawk Ford. Thank You.
Lou Wilson is my go to guy for information and service . He is knowledgeable and eager to help .
His estimated cost for the repair...is what the invoice was ...no surprises . If need be ...I'll wait for him .
Made an appointment for the works oil change and inspection for my 2012 Expedition. I arrived before my appointment and they started working on my vehicle shortly after that. Everyone was courteous and very professional. This is why I bring my vehicle there when I am not out of town, because I travel for a living and depend on my vehicle's service being performed correctly. I know I am closer to the Ford dealer in Orland Park but, my family and friends have had nothing but problems there.
The service manager Alex was pleasant, polite and did exactly what I needed all in a very professional manner. Alex will always take the time to listen, then offer suggestions based on his vast experience. It is a pleasure dealing with Hawk Ford and with Alex in Quick Lane.
Went in and looked for a perfect car. With the help of Jesus, it was so easy. He brought up cars from other dealers and worked out numbers for every car. We then found the perfect one and he made the process easy. Jesus was great. Totally recommend seeing him.
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