Our Experience at North Brothers Ford
May 6, 2018
I purchased a 2018 Transit Connect Titanium at North Brothers Ford. Dave Johnson, the salesman, did a wonderful job keeping me updated in regards to the vehicle's arrival and guiding my wife and I through different monthly payments when making down payment decisions; He even suggested, if possible, I not have my wife co-sign "in case you need an emergency loan for home roofing repair, or another type of emergency." Because interest rates are not the best for the Transit, Dave and the credit team worked hard on finding us a loan with the lowest interest rate available. The day I took my new baby home, Dave and a vehicle detailer stayed an hour plus after closing time to make sure I got the vehicle a day earlier than expected.
Brian, the sales manager, did a wonderful job explaining the extra coverages we could get with the new purchase. By this time our 4 year old and 10 year old boys were getting a bit restless; Brian didn't bat an eye - we were not shocked to learn he has a 4 and a 6 year old boy at home. I didn't go in there planning to purchase any extra coverage, but because of the professionslism we received throughout, I figured guaranteeing the regular maintenance coming back to North Brothers by purchasing the maintenance package was a way to show our appreciation.
Britney, in digital sales, was the first to contact me through email when I was initially contemplating a new vehicle. She was persistent, but with space. We connected through a handful of emails, texts and phone calls. Britney got me through the entrance at North Brothers.
If you are a consumer that consciously supports businesses that hire military veterans, North Brothers is the place to be, and Dave Johnson is the person you see to purchase or lease your next vehicle. Thank you, Dave! I feel like we gained a friend.
NOTE: I have been a manager at the same big box retailer for 12 years (worked a total of 16 years at same place), so I have a solid understanding of what is expected by customers and what is expected by employers from their associates. The owners of North Brothers should be extremely happy with all I named above.
Thank you, North Brothers Ford!