Travelliing through the area needed help got amazing service
by Shannon10 from DealerRater.com
September 1, 2018
I had rented a new Ford 250 to travel to California and pick up my horses - 2050 mile round trip. I have driven p up trucks before, but not a diesel. Was advised by rental Co Agent that I would have to insert 2? small containers of Diesel fuel additive within the first 500 miles. Was confused about the process. Saw Lakewood from the highway decided to ask someone there about buying additive. Drove up and talked to employee Sam. Very friendly and approachable person. He checked with several knowledgeable people in the shop. It was determined that a gallon should be inserted and would last 5000 miles. That was promptly done. When I insisted in paying for the additive Sam said it was free. No amount of pressure worked in my wanting to pay. I was going to bill the rental agency. I told them that Lakewood is a great group of people. Their kindness and treating me like I was a valuable customer, when I was not, was a thermometer of their approach to customer satisfaction. If you are looking for a Ford car or service I strongly suggest you go to Lakewood. They made not only my day, but my trip. Shannon Sylvia Blaine, Wa
I was in the market for a used Acura MDX and had contacted several dealerships who did not respond timely. Don at Automax was very helpful and ensured the vehicle had the options I wanted, even if that meant adding a desired item. They even accepted my trade in for a very fair price. The financing dept worked with my expectations and although I have good credit, the rate was lower than what I expected. Very good transaction.
On Labor Day weekend 2018 we found ourselves in need of a new vehicle. On Saturday we drove to our favorite dealer "Bill Korum's Puyallup Nissan" in Puyallup Washington and checked in with our favorite sales guy "Boot" we told him what we were looking for. It is our second car we needed to replace so we were looking for a used SUV. Boot hooked us up with a 2010 Nissan Armada, LOVE IT! It took about 2 hours total to drive in, test drive, go through financing and get the vehicle. We were off and on our camping trip the next day. Thanks Boot... We have seen him now in 2016, 2017 and 2018 for our automotive needs. Thanks Boot!
I have bought a few cars in my life and I always end up spending the day at the dealer. Yesterday was the best car buying experience I have ever had. We had an appointment with Michael Cady at 11:45. We ended up getting there almost an hour early and he was ready to help. The car was in great condition except for a couple deep scratches and dents on the back bumper. Michael and his boss explained to me that they would fix it at no cost. The price on the vehicle was amazing to start and the price they offered for my car was great also. My husband and I were out of the dealership in 3 hours. Michael Cady made this car buying experience one of a kind. I would highly recommend Jet Chevrolet to anyone wanting a new or used car.
I love to come to Capital City Honda for anything even if it is just to have my car washed.. Everyone is friendly and treat you so special.
They had me in and my car serviced in less time then had been determined it would take. The people taking care of my car were great and I felt confident t would be well taken care of.
Thank you Honda Service department for the way you not only took care of my Honda and washed and cleaned it but you also took care of me. If I had any questions they were taken care of immediately.
Another job well done.
My very best to all of you at Honda.
My husband and I spent weeks shopping for a new used car for our daughter. We found the perfect Honda CRV and drove an hour away to Sunset Cars of Auburn to check it out. We were greeted right away by Sean who is a fantastic, non-pushy, very professional salesperson to deal with! We told him which car we were there to see and test drive. He got the car right away so we could check it out and take it for a test drive. It fit our needs perfectly and after a little negotiating we purchased the Honda. Its been three and a half months and we are still very happy with our purchase!
We would highly recommend Sunset Cars of Auburn to anyone in the market for a new used car.
Thank you to the staff at Sunset Cars of Auburn for making our car buying experience a wonderful one!!!
Tom & Lisa Telquist
Steve and Rob were very pleasant to work with. They were very helpful in trying to find the truck that we needed for our family. They gave us a fair trade on our trucks and we’ll definitely come back to Fugate in the future.
This is a dealership without commissions...they had no incentive other than to collaborate to make me happy. Unlike other dealership experiences where my entire experience was a draw of the luck of the agent who would reach me first, here I encountered collaboration between various employees, all with the common purpose of helping me find the right auto. No pressure with purchase. Excellent follow-up. Impressed.
Friendly service...not pushy at all...highly recommend this dealership to anyone. Experience was great..great selection of vehicles and very good prices as well..if your looking for a new dodge brand this is the place.
This has been the easiest, most pleasant experience I have ever had purchasing a car. Lee Bontempo made every detail clear and easy to understand and was so very kind. I will recommend this dealership to all my friends and particularly recommend Lee for making the whole process smooth and pleasant. Thank you SO MUCH Lee!
Virginia Grover - a very happy customer
Ask for Dane. If you tell him Chris sent you, he will laugh - because truth be told I am not a typical customer and I ran him through the ringer buying my GT plugin hybrid Outlander. Although born here, Dane spent a lot of time on the East Coast and thus comes across as an East Coast "car salesman" EXCEPT for some critical differences:
1) He not only knows what he's talking about when describing these amazing hybrid 4x4s but knows when there is something he does not know....and is thus open to learning more from customers. He also fully admits the cars shortcomings. It is easy to underestimate how critical this is in a salesperson when one is considering such a huge purchase.
2) Honesty and trust lead to successful deals. They also lead to successful after-sales relationships. No matter the issue, Dane - and by extension Younkers - was there months after the sale was completed. Every time I return - even for merely getting the license plates attached or asking weird questions - Dane answered back immediately, politely and enthusiastically. "Car salesperson" is not an easy job. They don't make much $ and are some of the most maligned workers in this country. They work long hours and put up with customers suspicious of them before even meeting them. Dane handled that role very well. He's a "real" person who I found easy to trust and the kind of guy you could call a friend after the deal. The overall experience at Younkers was very laid back, easy and commendable.
We had a great experience buying a new vehicle from Bowen Scarff Ford. The entire team was very friendly, helpful, and super efficient. We found the vehicle we wanted, hit the price we needed, and closed the deal fast. 10/10, would buy again at Bowen Scarff.
I always feel confident that I am in good hands at this dealer. The service I receive is just one big reason why I would want to buy another Honda whenever I will need to replace my current Honda. The service rep is a good communicator
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