I had been looking to purchase a Ford Edge for about 6 months and I do my homework when spending that kind of money. I found a good deal at Mark Moats and even drove nearly an hour to test drive it. I worked with Phil Hagelberger who has years of sales experience and knowledge. Phil was not pushy and I fell like I got an honest deal unlike some of the other dealers I had dealt with when looking.
by KATHY_CRITES2007Harleyrose2018 from DealerRater.com
December 1, 2018
Dennis Recker is one of the best sales reps, I've gotten two vehicles through him, he and the team has made it so easy to work with Ford. They made my time important , always making sure I had all the info that I needed on the autos I wanted. I would send any family member and friend to then.
I was looking for a used vehicle to transport myself and dog in comfort for a monthly drive of about 300 miles each way. I found a perfect 2009 Ford Escape (the 2009 Escape still had a high roof, all amenities, front wheel drive only, low mileage, a popular and dependable 4 cylinder and great seat comfort & support). The sales staff was friendly and very knowledgeable about the vehicle. Their sales application was only 1 page and with a 25% down payment (not mandatory) and my decent credit, financing and the whole purchase experience was easy and fast. They also knew the history of the vehicle since it was originally purchased there which was also very helpful. They also knocked off several hundred dollars and the vehicle had new tires, wipers, battery, etc. and was very clean. After the purchase, there was no second guessing. I was happy about the vehicle and am confident it will serve our family for years.
I bought a 2016 Ford F-150 from Jim Schmitz back in early July. I recently had the brakes replaced with new rotors and had to work done by my mechanic in the town that I live in. I contacted Jim Schmidt about this problem and they have taken care of over half of the bill or paying for the parts and they realized it was a mistake on their part work should have been done originally and they made it right with me I am writing this review into cancel out the other two because they came forward and made it right with the customer( myself).
Everything went well with the purchase of my 2017 Expedition EL. We took delivery the day after our visit because they were to have fixed the back-up camera. The back-up camera was faulty with the image being distorted and was identified during test drive with agreement to have it fixed. Upon delivery, on the same day, the camera again failed and has continued to not be functional (this is day 2). I'm not to worried because they said they would make sure it was fixed so I will write a follow up to this to let you know how it turns out.
That said I feel based on my initial experience they will be true to their word. Look for a review once it does or doesn't get repaired. I do want to say I dealt with AJ (sales) and he was great to work with, always following up and keeping me up to date over a lengthy period. At this time I would recommend him as a great representative of the dealership being knowledgeable and easy to work with.
Not only did we find a great car at an excellent price, our salesman, Toby was very knowledgeable, friendly and never pushy. The financial officer, Brad, was able to find is a great rate on financing as well.
We didn???t find what we were looking for on the lot. They went above and beyond to find exactly what we were wanting. We were a bit skeptical about purchasing a vehicle this way, but once it arrived it was exactly in the condition as they stated. Fast friendly service! Thank you Randy & Toby!
Deiter was very helpful in helping me find the vehicle I wanted, he made sure it had everything I wanted and more, very friendly staff, made me feel like I mattered. Anyone looking for a new or used vehicle needs to see Deiter he will get you what you want..
I am beyond pleased with the service I had while picking out a new vehicle. I told them what I wanted and they did everything in their power to get me in that vehicle. Tanner was also amazing when it came to keeping my 6 year old entertained in the lengthy process which made us feel that much more welcomed. We would definitely do service with this dealership and Tanner again!
Very friendly and knowledgeable service, by all we encountered, A nice welcoming atmosphere. Willing to answer all questions we had, very thoroughly. Would recommend Derrow-Shirkey Ford Lincoln to others.
Andy and Austin went above and beyond to get me into the car I wanted at a price I was comfortable with! The whole process was quick and easy! I would definitely recommend Andy if you are shopping for a new vehicle!
Very nice facility and staff and had exactly what we wanted and got us in the payment range we wanted ! Will recommend them to anyone looking to purchase a new or used vehicle and will be a return customer.
I was contacted quickly after acquiring about a truck they had in stock. Dieter was very friendly and got back to me quickly with answering the questions I had about the truck. The whole dealership team from sales to service are nice, honest people and I would recommend working with this dealership. They aren't your traditional dealership, they make you feel comfortable and earn your trust through honesty and will not rush or push you into a vehicle.
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