These guys made this whole car buying experience a breeze!! They took their time and listened. They also made my daughter feel she was important in this buying experience!! We will be back for HER car later on!
I generally equate visiting car dealerships with having teeth pulled without novocaine. These guys don't make it feel that way at all. Ben was very polite and helpful as well as being fun to work with. He answered every question I had and made sure I was satisfied. I got a great deal and a car I'm very happy with. The finance department was helpful and got me out the door in a timely fashion. It was an overall great experience and I recommend this dealership highly.
It was a grate experience/ Judy and Brian went above and beyond to find vehicle with near perfect options for us. My second time at this dealer and while both times were great, Judy was a jewel to work with.
Friendly employees and very helpful. Got me exactly what I wanted and made the entire process easy and stress free. Doug and Matt do their jobs extremely well and it was a pleasure doing business with them. I am so happy with my new Ford Escape. Thank you so much.
Had a great experience at the dealership. All work was completed to perfection and ahead a schedule. Josh Hussy goes that extra mile to insure to insure all work is completed correct. John Desmon always has me covered and well taken care of.
Had broken belt in right front tire. You replaced and did not charge me for that tire Thank you for believing me when I told you that the tire had to have been damaged before I bought the vehicle because it was pulling to the right when I drove it off the lot.
Matt Smith went above and beyond to find the perfect car for our family after our car was totaled. We live in KC and he was available for any questions even after office hours. He promptly provided pics and all requested info even while looking at cars at other dealerships. After driving to Jeff City to see the car he made sure it was in top condition and everything we wanted was addressed. He had impressive customer service especially for car sales. He made sure we we happy the whole way through and even told us to call if we have any questions about the car or service after we got back home. Gemma was a blazing gun in the financing dept she was very efficient and straightforward without any pressure. I would make the drive again to Jeff City any day. Thanks Matt and Gemma for a wonderful experience.
Although the waiting room was pleasant it took 3 hours for the airbag issue, correction of front lower arm bushings and a new cabin air filter. Also, I had scheduled this work for Monday (Nov 26), but ???somebody??? put the wrong date in the computer. To be fair, you rescheduled this appt. for 2 days later.
This is our 3rd vehicle from Fulton Ford and I can???t imagine going anywhere else! Excellent customer service and great deals-they will beat the competition. Jordan Pieter and Harold Love made our purchase easy, friendly, and painless to drive away in a new Ford 250!
A grateful customer Our salesman Bobby Hocks, was great to work with; at the time of our purchase we were in the final stages of buying a a new home; then suddenly lost a parent. Bobby was a blessing to us; he not only demonstrated great empathy for our ordeal, but went out of his way to work with our hectic schedule. Overall we had a great experience, and we love our new Super Duty truck with the twin turbo diesel; it's tough, is insanely powerful, yet rides like a luxury car. Thank you Bobby for helping us during a very stressful time.
Was looking for a Used Ford 150 Lariet with low miles. Dealership had a 2015 with 9,000+ miles on in the color we wanted. Jason helped work a deal we were comfortable with and made it happen. Would recommend this dealership to others.
We bring our Rav4 to Machens for service and have never had any issues. The service department always does excellent work, with original Toyota parts I know we can trust. Terry Pruett is very pofessional, friendly and thorough. I heartily recommend these guys.
I contacted Joe Machens through Cars.com inquiring about a used vehicle. I told them I lived 2hrs away. They said they would work with me as much as possible. I had a trade in vehicle too. All they asked for were pictures of the car and the VIN and they gave me a trade-in offer. The deal was worked out to it's fullest extent. However, the timing wasn't good enough. I decided to wait a few months for taxes to come back. The amount of help they provided and the professionalism exuded has been the best I have seen in my life so far. I will return to this dealership when the time is right.
I was welcome when I entered the door, very warm greeting.
by eredmon from DealerRater.com
December 1, 2018
Novy, went above and beyond, customer relation was exceptional, I do not have enough words to express his warm and caring ways. GREAT SALESMAN! THANKS
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