I bought a 2016 F150 from Gary Yeomans Ford and love that truck. It had a few minor problems and made an appointment to return and get them fixed. Austin and Chris got together and got everything repaired to my satisfaction. I liked that my salesman Austin Warhurst was easy to get along with and he did everything he could to answer my questions and make sure we were satisfied. Chris, who assisted in getting everything repaired was a great guy too. I will buy another vehicle there because it was a positive dealership.
by Sharon from Louisville
December 26, 2018
Rented a Ford Fusion while my car was being evaluated after being struck by a deer. I immediately enjoyed everything about the car! As soon as it was determined that my car was at a total loss, I knew I wanted a Fusion. So happy we made this choice!
I just want to say what an amazing organization Gary Yeoman's is...I just purchased my third car from that and once again was not disappointed everyone went above and beyong to ensure that the deal was good for everyone. From the conceierge to our salesperson Brandon Rodriguez and Joe and Mario in finance you made this experience simple, easy and most importantly completed. Looking forward to many more years of service with the staff at Gary Yeoman's
by Kyvalentine19 from Pewee Valley KY
November 28, 2018
I was forced to jump into a new car when my previous vehicle gave up her usability after 19 years. I didn't think I could find a car that would make me smile and this one did. Great mpg, still peppy, and super comfortable to drive.
All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
Test driving Nicole Latoya anthony
by Alexandria Randolph from Fayetteville,nc
October 30, 2018
Test driving nicely done. Not very scared we're seats are nicely comfortable. The radio and enterior was great view. Air windows freshly, no big stenches. Stains A1. Vechile nice shape smooth under hood.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Rhino on ice skates
by Ung from Minneapolis, MN
October 22, 2018
Heavy and clumsy. Gas milage is so so. Good entertainment system.
Quality doesn't seems like the best one. Engine wind deflector has to be replaced once a year. It is becoming loose just by driving the car on a highway.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
My issue was resolved by service manager Dawn.
I had asked for a written estimate. I did not get one; instead Service proceeded to do the repair without my authorization which totaled approx $339. I told them I wanted to go elsewhere for a Freon recharge while they did it anyway for a charge of $280. They adjusted my invoice and refunded $207.
Overall the best experience I ever had purchasing a vehicle. My wife and I have probably purchased 7 to 8 new vehicles in the past 25 yrs. and this was fantastic. Steven Gill our salesman went above and beyond our expectations. If you go to this dealership ask for Steven and you will not be disappointed. Friendly, courteous and just an all around nice guy. No pressure, sincerely happy to be there(enjoys his job) and 110% responsive to your needs. Jeff Stair his manger and Juan in financing were also great to deal with during the purchasing process. Used to buy Dodge only, Ford in our future thanks to this great team you have assembled at your dealership.
Charlie Mchale and Bill Lupoli helped me get the car of my dreams, a 2019 veloster turbo and got my payments were I needed them. Also the man who did all my paperwork was amazing, I was in and out within 20 mins. This is my 2nd veloster that I bought here and I will be returning the next time I get a new car. I cant say enough good things about this dealership. I totally recommend buying a car from here. Im very happy :)
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