Ryan Macoy went above and beyond to make our dream come true. He treated us with dignity and respect. He did everything possible to get us what we wanted with us not having the best qualifications. They treated us like family. I will drive 4 hours again and refer him to everyone I know. We will never go to anyone else. Thank you so much Ryan
the tem there was great they where very patient with me I was a little picky but only because I wanted the perfect vehicle for me and my family and the staff there all helped me to leave with an awesome SUV thank you so much so in love with it
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
We went to the Roseville Auto Mall thinking that they would have a big selection on the Fiats, they only had one color & style. Not very happy! Next day we went on the Web Lithia Chrysler Dodge Jeep Ram of Concord and saw that it had more Fiats on the lot to look at. We meet Sidney and he was very helpful & went over the cars details with my daughter who was very happy! She saw the color she wanted. Sidney was the best salesman that we had encounter with. We would recommend him to our friends and family. Thank You again Sidney for a wonderful experience!
Mark really took his time to understand my family’s needs and point me in the right direction. I ended up purchasing a 2019 Traverse. Thank you SO MUCH Mark!!! You were the kindest salesman I have ever worked with.
Just stop in here and talk to Dom! Awesome dude, very informative and nice. Process isnt too long. Got a free cookie and water while i waited. Overall good service and i couldnt be happier with my new car.
We went to Michael Stead Hilltop Jeep to look at the New Jeep Cherokee. I knew what I wanted. We meant Dave Holt , Internet Manager. He took the time to try and find me the Cherokee I wanted, however we could not locate one. Dave suggested we order the Jeep Trailhawk just the way we wanted it. So we did. He keep in contact with us each week to let us know how the build was coming along. Today we picked up our New Jeep Trailhawk. It was better than I thought it would be. Dave took the time to explain all the features. I just love my New Cherokee and would buy my next car from Dave Holt. If you want a fair deal and great service go see Dave Holt at Michael Stead Hilltop Jeep
Hansel Ford worked hard and succeeded in making the car leasing process a positive experience. Drew Gottlieb was excellent at explaining details, teaching features and following through both during and after the transaction. Would recommend and work with him again!!
If you are looking for a new/used car, go to Hansel Ford and seek out the salesperson Julio Perez! I cant stress enough how important that statement is when purhasing a vehicle from them. In the past year, I have purchased 2 used vehicles from Hansel and both times Julio assisted me...correction...took care of me and my family. I promise on everything that is good in this world, Julio will not disappoint when it comes to excellent customer service. Many thanks again Julio!
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