There is no other place to lease a car! Performance ford is the absolute best! Joe Bogigian is the nicest, most caring person in this industry! He knows how to treat a customer with respect. Time after time, he takes care of me AND my friends and family. He makes an an hour trip each way, well worth it! John Locher does a great job working with Joe to help with anything you may need! John is the best salesman and a pleasure to work with, nobody else I would deal with. A true gentleman! Thank you guys fir another great experience!
I was happy to com back to performance Ford Lincoln for my 7th vehicle from them. John Locher my salesman was awesome. I recommend him highly. Matt Daspun was also fast as always, and Joe Boscarino was helpful once again going over my new vehicle.
Brought my 2017 mustang for simple oil change. and why engine light was on. When I got it back and drove it a little way, I experienced that it was a lot faster and smother than before. Thanks David Shiloh t
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Service Dept. was, and always is professional, courteous, and dependable.
Shannon in service dept. is always helpful in making sure all repairs are completed properly.
It is a pleasure to deal with Mahwah Ford Service Dept.
We were buying out the lease on our Explorer and leasing a new Fusion and Doug and Keith made the experience very smooth and easy. Doug did everything he could to keep us within our budget which we sincerely appreciate. I would highly recommend this team.
Marvin is the man for excellent customer service. He promptly attended to my need and addressed all of my concerns. Lou was also exceptional in his assisting me with acquiring extended warranties on my used vehicle.
Have been pleaaed with the service department. They have honored their time commitments in getting me out in time when I had other appointments to get to. They provide magazines, tv, Snacks and better yet good coffee.
This was the eighth vehicle purchase made by us, or another family member, at our urging. Every time we visit Route 23 Auto Mall, we are greeted in a very warm and friendly manner. We are then free to peruse the showroom, always a salesman, unobtrusively near by, happy to answer questions and point out options. We never have any qualms recommending their fine sales team to friends and family!
Rt 23 Ford have the best people from start to Finish. The main reason I bring my truck to RT 23 Ford is Patti McNamara, She goes out of her way to make sure repairs are worry free. She kept me up to date on the whole process during the repair of my Truck. She even called me after hours so she had time to explain what was going on with my truck. She really knows how to take care of the customers. THANKS PATTI !!
Bought a car from this dealer and i love it. The people were professionals and didn't BS with me. Got a great price and they even helped me find a lower interest rate than what my own bank gave me. I reccomend this dealer to anyone. Lance was a great sales man.
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