Devon was fantastic! Couldn't have asked for a better rep to go through. He was friendly from the beginning and established great rapport during the test drive. I would not have ended up buying if it wasn't for his sensitivity to my time and needs. Greatly appreciate his help, honesty, personality, attention to detail, and work ethic. Your company is very blessed to have him on staff.
Infiniti of Dayton, and specifically, Jerome Smart and Zack Field, are superb in all ways. Have worked with Jerome in the past and he is a first-class person as well as an honest and very energetic and competent sales manager. And Zack, although I have have just known him a short time, is very supportive and knowledgeable about all products. A joy to work with.
Once again I am extremely impressed with the service at Beau Townsend Ford. Having a leak and low tire pressure (below 10 psi) from a screw in my tire on my way to work I stopped in at Beau Townsend where I purchased my vehicle. Understanding the appointment process and heavy business leading up to Thanksgiving I wasn't expecting to get such quick attention to my problem. The staff was courteous and understanding and told me they would do their best to get me in and take care of the problem. After waiting a bit they patched my tire and I was on my way. What a relief!!! Thanks folks.
Service Manager and courtesy vehicle drivers were very friendly and accommodating, and the vehicle itself (top notch King Ranch full size pick up) was very comfortable. 4 star rating is due to initial young lady at service desk (did not greet with a smile or welcome) and 40 minute wait for courtesy vehicle where I had to check twice while waiting. Although I really appreciate the transport to/from work from the dealership, I did make my appointment with the service manager (over a week out) with the request for the courtesy vehicle, and it seemed as though that request did not make it into the system. Might have been a personnel or service vehicle issue on that morning, but a 40 minute wait is excessive (10-15 minute wait I would think should be the max) when you plan to be at work at a certain time. Or at least someone could have come out to the waiting area to explain to me what the delay was and why. Thank you for the opportunity to provide this constructive feedback - and I still love my GT!
I've always liked the looks of the Ford Explorer and today I stopped by a Ford dealer close to home and made my purchase after driving a couple Explorers! I enjoyed the drive as much as I've admired the look of the vehicle! Couldn't be any happier!!
I took my 2014 Mustang in for some work on the convertible top motor and to have the airbag recall completed. The work was done well and when I got the car back it was spotless on the inside. Highly recommend Beau Townsend.
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