My mother, who is 91, decided she wants one last car in her life and chose a Kia Soul. The sales agent - Brian Boswell - was a perfect fit for my mother, answered all of her questions, and alleviated all of her anxieties. She even leased the car which I never imagined she would want to do. Thanks Brian.
Great dealership to work with. I found the HHR on the internet,called and worked a deal before I even went to look at. I live about 150 + miles away. The dealership was upfront on everything they said about the car, and was very easy to work with over the phone and in person. One of the best experience I had in car buying. All dealerships should be like this.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I stopped to look at a car that I wanted, but did not need. The salesman, Ted Mowen, could not have been nicer, and fully understood my situation. He treated me no differently than any other potential buyer. There was no pressure. He took all the time I needed to fully understand the vehicle. He allowed me to determine if it was right for me. Even my Wife remarked that it was the most pleasant experience we ever had in a dealership. We did buy the car. As we went through signing the papers, we found that Jason and Terry in the back office were also very easy to work with. We had to travel a couple hours, but what a great experience, and I am not one who looks forward to car buying. This really is the best place we know to buy a vehicle!
We knew what type of vehicle we were looking for. The dealership had a Great selection to choose from. Our Salesman Joe did a great job helping us narrow it down and we had our vehicle in less than 2 hours. Most of my car buying experiences have taken 5 hours or more. I for once didn't feel drained leaving a lot and didn't have any second thoughts after making a purchase. Great Experience.
My experience was amazing!! I was in need of a vehicle in a short amount of time, I visited the dealership and spoke with Arizona and Zack and they helped me find the perfect car for a great price. When I came to pick it up, Zack already had it pulled around front for me, showed me all the features that came with the vehicle and how to use them. The paperwork process was quick, easy, and smooth!! So far I’ve only needed an oil change and tire rotation and they supplied the first oil change on them!! I am so happy with my vehicle as well as the amazing service from this location!!!
The employees of this particular dealership were very nice! One of the owners even introduced himself and thanked us for stopping in. It felt more family friendly- even had a couple sweet, gentle dogs walking around & playing!
Steve gave me a very reasonable price for my trade and work with me to get the best deal. I will be back in the future. Very professional!
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