Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Best car to own!!!!
by Pete from Calgary, Alberta
December 28, 2018
This vehicle meets ALL my needs. Interior and exterior is to die for. This is my very first car and I love it!!!!!!
It’s also fuel efficient. I really recommend Fusion!
I bought my car from offlease 5 days ago and I just wanted to say Damian was great! Very proffesional and patient with me! Michael Katz was great as well! Also everyone else was great from the guys cleaning the car, the lady at the gate, finance person etc. Overall great experiance and So far Im happy with my car choise! I would recomend offlease to everyone who is looking to buy used car. Just make sure when they run your credit to ask them to limit to only few. You don???t want a lot of hard inquiries! Violeta
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Very sporty car
by Joshrum from Allentown, pa
January 7, 2019
I love you my ford fusion. I wish it would be better on gas. But its great for the price i paid. Very bright led headlights best in class
They're doing renovations so four stars for now. Both sales and service treated me well. I would recommend them to anybody looking for a good used car. They saved me thousands
I love this car!
by SherBear64 from Kent, OH
January 3, 2019
Just what I needed. This vehicle has everything in it as my previous vehicle but for a much affordable price. I love the ride, the features have been very useful to me. It is roomy, but not huge. Gas economy for me is great. I would buy another if it is to come available in the future.
Dan is the best person in the service department. He is professional, courteous , knowledgeable and friendly.. He does what ever it takes to take care of his customer and it is very much appreciated. When I go in I deal with him only, it???s worth it to wait for him. He is the main reason I go there for service.
by Kat from Covington
December 16, 2018
Car meets all of my needs for my commute and personal use. Nice size sedan with plenty of trunk space for traveling as well as having a roomy interior.
I have leased and purchased about 4 cars from this dealership. Highly recommended! Service is always a plus! I love the drop off and the excellent service to your door. The driver is always pleasant! Definately recommend!
Wanted To Change My Vehicle
by FusionDriver from Quincy, IL
December 9, 2018
I have been wanting to go back to a car for a few years and the Fusion fit my needs. It is comfortable and easy to drive.
This is what the car buying experience of the 21st Century should be like. Gina contacted me immediately, took some of my information over the phone and I was there at 9:00am the next morning. The experience was easy, low pressure, and enjoyable!
I had the pleasure of purchasing a car from a wonderful salesperson. Carol made my entire visit comfortable and stress free. She was engaging and professional. A salesperson that really knew her stuff. I would definitely refer her to all my friends and family looking to purchase a vehicle. I'm extremely happy with my purchase!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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