Have to say that I had a very nice experience, dealing with sayville Ford. I had previously only used them for service over the last 10 year's. Now that I've experienced the sales department I have to say they're an all round great dealership. Thank you Paul Sure and
I have been purchasing my Ford vehicles at Sayville Ford for the past 20 years with Bob. He has always been very professional and informative with any answers I have pertaining to the purchase or maintainance of my vehicles.
Lena introduced the car buying process to me, and made it extremely simple to do so. She taught me a lot of brand new things about buying a new car. Glad she took the time to help me out and explain this whole new process to me. I could not be any more satisfied with my new Edge I leased from her.
Ray truly wanted to earn my business and it was felt from the initial meet and greet at the front desk. The entire walk around he assured me he was going to take of me and he definitely came through in the end. It took 2 days but we were able to make the deal.
Jose Ramos the best sales rep in the world. Both the entire team at Benz of Fairfield went out of their way, above and beyond to get me into my dream car. No gimmicks, honest and up front salesmanship. I have no words to thank them all for their hard work. They made sure I got exactly what I wanted. Thanks a mil, I really appreciate all that you did.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Marty and Billy are to be commended on their excellent service. They kept me informed, explained every option I had clearly and used language I could understand. They both went above and beyond to make my experience positive and I felt confident that they had my best interest at heart. In todays market it is rare to have such dedicated employees, and it is for this reason that I continually recommend this service center.
I went into the situation knowing I wanted one of three options. Mike V gave me all the information I was looking for to make my decision then he helped me get everything done and into my new F-150 XLT Sport within an hour. Best customer service I???ve ever had while buying a new vehicle. I would highly suggest working with him.
Professional courtesy...service excellence...really went above and beyond ...waited for us ...stayed open addressed our concerns ... best service team in ever garage and front office ....can i give 10 stars..louisea stayed past closing with me ...
Sayville Ford: Great Experience...Highly Recommend
by Truggs14 from DealerRater.com
November 29, 2018
Robert, Charles and Steve were great to work with. They were professional, knowledgeable and honest. I strongly suggest speaking to Robert or Charles before making a final decision. They will absolutely work with you to get to the lowest price.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I worked with Kyani and Hugo today and they were extremely pleasant. My girlfriend will be in on Sunday to buy a car from them.
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