I bought a new Escape in Minnesota and the dealer there had screwed up installation of a new wiring harness. I set out for Alabama and had trouble all the way. Woody Anderson's service dept. found the problem, fixed it and were SO SO helpful. I wish I could take it to Alabama for all my service.
Had a very good experience. The staff was very friendly. Jerry Jones was my salesman and he was very nice, he knew his job. He explained every thing very well. He showed me cars that he thought I might like and gave me the time to decide which vehicle I wanted to purchase. He was not a pushy salesman. I would recommend him as a very good salesman. He answered all of my questions very well. He did not try to sale me a car that I wasn't looking at. He was very informed about the cars he showed me. So if you are looking for a new or used car I would recommend Lynn Layton FORD in Decatur, Alabama. And would recommend Jerry Jones as your salesman. Thank you very much for your help.
My husband and I drove the 70 miles from our home to Jerry Damson of Arab to look at a used car. Both of us called prior to going to verify the car was still available and that we could see it. I guess we should have asked if we could drive it because, when we arrived, the seats were out for cleaning and the car would not be ready to drive until the middle of the following week. Bummer. We probably would have paid cash that day for the car if we could have driven it. Please let people know that they cannot test drive a car if they call about it. Some people drive a good distance just to be turned away.
Well, this is the 2nd vehicle I've bought from Lynn Layton in the last 12 months. They have earned their reputation. Very attentive, not pushy, informative and super easy to hammer out the details and drive home. Really appreciated the salesperson and everyone who helped us. I looked all over at several dealers and we felt we got a good deal.
Our car buying experiemcw was quick and seamless, as far as buying a car goes. The facilities are a bit on the "dated" side, hence the three stars. The building is clean and the sales people are fantastic. We will be going back so my son can have a tutorial with Anthony about all of the bells and whistles on his car. Overall, very happy with our experience at your store.
I have been a long time customer back to the days of Jack Yarber. Picked up screw in tire on my Mercury suv and slowly losing air. Since I purchase these tires here, (Arrival time 7:50), I thought I would get in and out before further damage to the tire in question. Service "advisor?" said he had several oil changes and others ahead of me and could'nt get to it for about 3 hours. So much for customer service. Loyalty here is a one way street.
Friendly service, feels trustworthy.
McClary Ford still doesn't know what to do with online appointment system.
Truck stayed in shop for a week, never got any status updates, had to keep calling to find out what was going on.
I hate buying 'new' cars. I hate that awful feeling of being took advantage of. I hate the feeling of paying too much. I hate dealing with dealerships. After spending half my day at a local mega dealership in Decatur,Al I got fed up and left. We drove 10 minutes to Hartselle, Al to a smaller dealership , Eddie Preuitt Ford. Right away I new they were different. The Preuitts, family and kids are there playing in the lobby. It's a very friendly welcoming experience. The place ain't fancy but why does it have to be to sell a car? Jason, met us at the door with a handshake and after a small discussion of what we were looking for he tossed us a set of keys. We test drove Two cars. About 2 hours later I was signing the dotted line. The price was so low, so reasonable i almost felt bad for the dealership. We left Eddie Preuitt Ford in our new car. This is how you treat people. This is what customer service should be. We will only deal with Eddie Preuitt Ford.
I was a recent college graduate and let's just say, trying to buy a car had been an absolute nightmare. I tried several dealerships before a friend referred me to Eddie Pruit Ford. Wow! From the moment I walked in, I was blown away by the difference. The people are trustworthy, considerate, and genuine, things I had sworn could NEVER describe car salesmen. I now live in Atlanta, but I always come back to Hartselle for my car maintenance, even if it's just an oil change. The distance is worth it! I've never found another place as reliable. 100% recommend it!
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