They fixed the oil drain plug. Its not stuck now and can finally have its lifetime oil change. Thank you Lithia of Fresno for screwing it up. And thank you Crater Ford for fixing their screw up and keeping us on the road.
My wife and I were pleased with our buying experience at Crater Lake Ford. We had done our homework and knew what we wanted to pay as well as our expectation for our trade in ( 2014 Taurus SHO which was also purchased from CLF). The price we paid was less than we were prepared to pay.
There was a defect in one of the trim pieces on the car and when noticed, CLF ordered a new part. We brought the car in unscheduled on a busy day and were prepared to wait for a slot. The service writer (Jason) went out to the car, removed the defective trim and installed the new one. No technician required and we were in and out quickly. Exceed our expectation.
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