I want to start off by saying thank you to Steve Goff and the LaFontaine of Birch Run team. The work put in for the second time within 3 months is wonderful. Bought a car a few months back and bought another recently, with two different sellers but the same energy. Highly reccomend Steve Goff he gets the job done and you won't be disappointed. He wants you to be happy and comfortable and not to just sell you a car. Thanks again to Steve and everyone who was involved!!!
I recently purchased a vehicle "out of state" for the first time through LaFontaine & they made it an easier process than I anticipated. A big to Jeremy Trent who was friendly, professional, & responsive throughout all of our communication leading up to & after the sale. Everyone else that I've talked to at LaFontaine has shown the same. Not all car buying experiences are alike (& I've had some less than favorable), but this went as well as I had hoped, enough so to write a review which is something I rarely do. I would purchase from them again, even being a few states away.
Had a very positve experience purchasing my latest vehicle from LaFontaine Ford. Sales staff was superb, very informative and courteous. Every aspect of the dealership was very welcoming and pleasant. Best price, great service, and my expectations were more than exceeded. Definitely would highly recommend to any and all
I purchased a used Ford Expedition. I worked with Bret during the sales process. Bret made himself a available to answer questions and was very knowledgeable about the buying process. The guys actually delivered my car to my house which was over 65 miles away. Thanks Bret! Now the not so good, but I do not see this being Bret’s fault. Some guy from warranty department contacted me and tried selling me some useless warranties I didn’t want. He then claimed I wanted some glass treatment done which was $895.00. I never wanted it done. Then I was told it was standard on every car. Who pays $895.00 for a glass treatment on a used car? The sales manager did not impress me either. He tried creating a high pressure sales environment when I was there. I don’t appreciate high pressure sales. They wouldn’t take my word that I would be in a few days later to buy the car. Where’s the trust? The only reason I would ever go back to that place would be to have Bret as my sales guy.
When dealing in real estate, you often hear.....location, location, location. In our search for a new vehicle, our salesperson, Scott Skalski, was.....no pressure, no pressure, no pressure. He went the extra mile to try to meet our needs. We felt that he cared about as individuals, not just a customer. If you're looking for a vehicle, we would highly recommend Scott Skalski.
I’ve been to at least 7 dealerships looking to purchase a used car and every single one of them have been absolutely horrible and there sales people don’t try to sell a car or help you but here it was completely different they took me through every step of the buying process and let me take the cars out for test drives and take pictures as well also they are very friendly and want to help you and are interested in helping you and are very generous, if you are looking to purchase a used car from this dealership I highly recommend Richard Alaniz he’s a super nice guy and is super generous and really wants to help you in every way possible he is a very well spoken charismatic guy who you will be gurenteed to like and he’ll make you laugh and make you feel apart of the dealership family he is by far the best sales guy in the whole dealership and I hope you guys get to meet him I highly recommend this dealership and I highly recommend Richard Alaniz
Traveled from Ohio for an F150, did not get along with an arrogant salesperson the first time around. Worked with Michael Bailey the second time around and was totally different process, good communicator and genuine personality. My advice if you see a good deal and get rubbed the wrong way, ask to use a different salesperson, there are decent people there.
Mike in service, went above and beyond bu picking me up with a loaner car. It was after hours but he did the right thing I appreciated him for this act.
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