A few years ago we purchased a new vehicle from Cowles Parkway; but the vehicle (although not considered a 'lemon') experienced rain leakage (which they repaired) and eventually a cylinder malfunction that required installation of a refurbished engine.
What gives? Brand new vehicles shouldn't have problems.
Although each of these defects took a long time to repair, thankfully Cowles repaired everything. However, during each lengthy repair, we rarely heard from the Service Team so were not kept up to date.
We thought it's their responsibility (their responsibility!) to contact the Customer to let them know what's going on, not vice versa. We had to call a lot and felt very lucky if we were able to talk to someone and find out details.
Cowles Service and maintenance is great, but overall Customer Service and making contact with the Customer is lacking. We realize they're balancing many customers, but a simple phone call letting the Customer know how things are would be very helpful. Why do we need to call them to find out details?
Reliable and Beautiful
by Chelsie from Indianapolis, IN
January 4, 2019
This car met all criteria I was looking for: heated seats, black, new, black interior, big screen, and so much more! I am very please with this purchase!
My truck was repaired on time as promised, and the work was done right. My service advisor Joshua was great. He let me know what the problem was, how much the recommended repairs would cost, and when it would be completed.
I love this car!
by SherBear64 from Kent, OH
January 3, 2019
Just what I needed. This vehicle has everything in it as my previous vehicle but for a much affordable price. I love the ride, the features have been very useful to me. It is roomy, but not huge. Gas economy for me is great. I would buy another if it is to come available in the future.
The salesman, Buks Botha, was great! Straight forward and very quick. Finance was pretty good. There was a little more back and forth than I would have liked but I think that is to be expected when the buyer wants a low payment/interest rate and the dealer wants as much of a profit as possible.
Best car to own!!!!
by Pete from Calgary, Alberta
December 28, 2018
This vehicle meets ALL my needs. Interior and exterior is to die for. This is my very first car and I love it!!!!!!
It’s also fuel efficient. I really recommend Fusion!
Dominic was great to work with. I found out about the dealership from a friend who has purchased 4 vehicles from there, and I have told several people that they should check consider it when they decide to purchase their next car truck.
Being that I have possibly the worst credit in the nation, AMKO auto worked they’re magic and got me into the car I had my eye on for a long time. If they can do it for me, trust me they can do it for you. Thank you So much Dayana.
Wanted To Change My Vehicle
by FusionDriver from Quincy, IL
December 9, 2018
I have been wanting to go back to a car for a few years and the Fusion fit my needs. It is comfortable and easy to drive.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Best New Car on the Market
by Duke Panama from Dwight
January 5, 2019
This car is not only comfortable, reliable, and stylish, but it is economical. I am getting almost 30 mpg. Best car I have ever owned.
I was appreciated Mr. Ben was mad cool and very patient with me and explained to me everything I needed to know.. I recommend anyone and everyone to come see him.. he will bless you and put you in the car you need
by Kat from Covington
December 16, 2018
Car meets all of my needs for my commute and personal use. Nice size sedan with plenty of trunk space for traveling as well as having a roomy interior.
I had a great pickup, unfortunately a bit tarnished by the previous days encounter for dropping off prior to the appointment. Today, Ben and Ali were super so I don't know if things were just off on Thursday but I hope to never experience the disappointment from the previous day.
The sales associate I working with was great, very accommodating as I had children with me. It was a bit difficult because they were renovating at the time I was there and they usually have a kids area. I’m sure it will be a little easier when everything is finished. The only slow part was actually signing the papers for the vehicle purchase because the business office was behind and what was originally predicted to me to take one hour took almost 2.5 hours.
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