Used 2020 Ford Fusion for sale in Allen, TX

I am updating my prior review entitled “Poor customer experience.” based on my conversation with Jason the Feuerberg, General Manager at Park Place Acura, contacted me For anyone purchasing a car, please speak to Jason directly. He is a nice person to talk to and knows his stuff on cars. In fact, he asked in the future that if I am ever in the market, he is tied to the entire lineup in the Park Place system. Of course, he would love to sell me an Acura, but he informed me that he knows all the Park Place folks from Lexus and other dealers within their network to help fit your car needs. In full disclosure, Jason has seen this prior to my upload. However, the thoughts, facts, and opinions here are my own. I simply allowed Jason to review as a courtesy to him for helping his employees with professional development if he wishes to use it. That being said, I am giving this specific review of my call with Jason as part of my overall review from the prior experience I had as given earlier. Jason assured me that he spoke with the sales staff, assistance, and sales manager about how they should approach customers as not simply numbers, but as present and future clients. He informed them that even if they are not in the market for an Acura, that they can inform customers of current deals and incentives offered on different dates for Acura cars and leave it to the customer to decide on their own when they wish to buy an Acura in case they are interested in such cars. Jason refers to this as a no pressure approach, just informative and put the decision back into the customers’ hands to make the buying decision. This is a good approach and I commend them for this. I am going to give Park Place Acura another chance by having them service our car when the time comes for the next service. Jason contacted me and let me know about how they handle any type of add on to the car. He stated that Park Place Acura does not not have addendums (e.g., add-ons) on any vehicle, that mandates a client purchase these items unless there is a vehicle displayed on the showroom with any additions, just to give the client an actual visual and making it easier for the client, to say I like that vehicle and would like to purchase it that way. Now, here is my advice to all customers for any car, manufacturer, or dealer. There are some other ways in which dealerships in general should approach customers. Even the above has its flaws and it does make people still feel not pressured but feel more they must make an impulse decision to buy a car because a deal is going away soon. This cannot be avoided, but, if dealers can just keep any incentives going for as long as possible and honor such incentives to give customers some time to think about it, it helps a lot. If customers pass on it then that is in their hands. Dealers are good about contacting back as they are trying to make a sale. So, this allows customers to get a reminder in case they are still interested. If not, then customers can politely say no and that allows both customers and dealers to move on. What dealers do not realize is that some customers such as me will come back if the experience is pleasant. The experience during the visit gives me a window into how the experience will be during the lifetime of the car. In such light, in case dealers cannot make many amends on up front pricing, they can make amends on the back end with lowering the overall cost of ownership. This is not about helping customers afford a car that is more expensive than what they can afford. It is a way to be courteous to customers and tell them they want your business not just for buying a car, come back for servicing, updates, and just routine checks that gives customers the reassurance that they can depend on their cards for reliable use. This is how people end up loving their cars and having great confidence about the dealers they worked with. I want to thank Jason for reachign out to me.

I absolutely love this car. One of the best investments I have ever made. This is the Third ford vehicle I have owned. Its got a really smooth ride. I love the safety features. I drove my Fusion from California to Ohio and back. I was averaging 725 miles to the tank. My only disappointment is that they no longer make the Ford Fusion Hybrids.

What a great experience! It was the easiest car purchase I?ve ever made at a dealer. I was called early the next morning regarding my inquiry about a vehicle, setup an appointment for the same day. When I arrived I was greeted by the staff and sat with salesman Eli. I advised him that I already had a deal in works and was just shopping rates. He asked if they could beat the deal, would I purchase there. I said yes. They beat the deal, no haggling, no scamming, no drama and no judgement. The sales manager brought me in, we discussed rates and I was sold. The process was very fast, but wasn?t rushed. Everything was detailed so I could understand all that was in the contract. Thanks guys! Renewed my faith in dealership business.

I'm a Ford person. You cant get the Ford out of me. I have always liked their style and features. And the price of my Fusion was a plus. I have always owned a Ford vehicle and they always step it up to keep my interest intrigued. All of the Ford vehicles I've owned were comfortable, sturdy, great power (motor wise) and fancy for me.

They will try and make it right, kith drake went out on a limb to change the Triton warranty to the correct 1, 5 star still gets 5 stars

I really enjoy my fusion, For a small car it has a pretty good size trunk, I have 2 car seats & still have room for someone to sit in the middle, the safety features are nice, but I like that I can turn off the features I don’t want. Great gas mileage & smooth ride.

Ryan was the best. Stayed late just for us to drive several trucks til we found the one we liked. Made the buying process easy . With a big smile on his face. Very friendly. Great people. Thanks so much

Love the car, had a 2005 Taurus , that run like a new one, but figured time to get a new one. Always had best of luck with a Ford

I always ask for Leo or Mike Davis Leo is the best salesman and Mike Davis is an awesome financerYou will get the best deals here I have a room and they work with you no matter whatI struggle with my credit and I was still approved to get in the vehicle

We were looking for a car that was dependable, fuel efficient and affordable. We had a Fusion in the past so we were looking for this model and we found a 2020 model at a great price so we bought it.

Okay, this is an older facility without all the excesses that are in so many new dealerships. I believe that the lower overhead results in a lower price for the customer. My sales person, Lou Margetis, was outstanding in answering my questions, making sure that I got to look at and drive all the vehicles that I was interested. Working with Lou, and Timothy Goodman, the New Car Director, I got what I thought was an excellent price on a new Kona SEL Plus, much better than any other Hyundai dealership. Then, Timothy Goodman made sure that I was taking advantage of all the Hyundai specials, and another $1000 came off - wow, now I had a deal that I could not refuse. I bought the Kona and drove it home that evening. Then, a few days later, Katarina, their customer relations specialist followed up, and was very helpful in answering a few questions and was sincerely interested that everything went well. It was an awesome experience, and I highly recommend this dealership. Finally, I was also very impressed that this dealership was taking the Covid-19 issue very seriously and making sure everyone was safely taken care of.

Just purchased my third vehicle from Jupiter Chevrolet and I was again very satisfied with the service and value I received. Thank you Justin Quinn for guiding us through our sale and the special attention you gave!

Drove in for service. Received immediately by friendly attendant. Assigned a Service Representative; Mike. He directed me with speed and accuracy. I waited only about 45 minutes and my car was completed and clean. I would highly recommend them for any service you might need on your Honda.

Everyone we came in contact with were great and went out of their way to be nice. Very accommodating to me and my friend who is very Indecisive. Great bunch of guys and will highly reccomendations!

I do not like car buying what so ever! That all changed as of 72hrs. ago. Let me just say that Hunter and Nick were awesome from start to finish. They made the process simple. Hunter took me on a test drive and had my paperwork ready to go! Zach in Finance took 15 minutes?! 15 MINUTES!! When is the last time that has happened for anyone? Hunter ended up leaving early but Nick stepped in as if he was there the whole time! I can not thank the two of them and the Five Star family enough! Wow! This place is called Five Star for a reason and they proved it! Thank you Hunter, Nick and Zach for making the process stress-free and thank you Kameron for the awesome deal on my new Malibu!

Javuan was great I love his service he is amazing I highly recommend this guy javuan at Nissan will always get our business Thank you

Rusty took care of business as always. Some in and out process. I had good experiences with all service work at this location. Happy with this group and my service representative.

Sales staff was friendly and professional. Tiara was especially helpful in showing cars and explaining options. No pressure sales environment made for a good visit to the dealer.

I truly enjoyed my shopping experience yesterday on Friday. October 2, 2015. Mia was very patient, professional, and caring in listening to my needs and concerns. With God's and Mia's help I was able to purchase a 2015 Ford Focus. Thank you again Mia for being an excellent salesperson. I will definitely recommend CarMax to my friends.

Bought a car here. After several years I traded it in and bought another. Values were fair on my trade-ins. Vehicles on the website are really the ones they have on the lot. No pressure, no negotiating, huge selection. Paperwork process like normal. I did have to refinance after I left there because the interest rates were steep and I got better deal from credit union. Overall recommend. Had a car accident, will return to Carmax.

Great customer experience. Extremely satisfied! The team did a great job of getting me in and out of the dealership quickly. Phillip S is a great person to do business with.

Ernesto showed me the 2023 Escapes, i drive a 2022 myself and I love it! I love the new body style and interior, Ford really outdid themselves!

Marvin and Ernesto helped me get into a 2017 GMC i needed for work and I'm very much enjoying it! Huge thanks to them for helping me out on Friday.

Excellent staff and service. Worked with me until I was completely satisfied. Will drive the three hours again if I decide to buy another vehicle. Thanks Michael Massey and staff for making my experience the best car buying ever.

We loved everything about the entire process. Nice selection, fair price, great service. We will return! From the salesman to the signing of the papers, the experience was great.