Best service experience I've ever had. Superb, professional and personal service, with top-notch free espresso bar (and dogs) to boot! Worth buying a Subie just for this. Also, Susan, my "case worker," was especially terrific. Both friendly and professional and interested in my personal experience with the car and quality of service and operation.
Smooth, fast and friendly. Edgar was awesome. No fuss, no pressure. Excellent service. Thank You Edgar and your team. Chris was great too. It was late in the day too but stayed till we got it done. I recommend for sure👍🏼
Edgar helped us find the car we were looking for at a reasonable level price. He followed up and made sure we were happy with it. Absolutely no pressure tactics. If you are looking for a Chrysler Pacifica he is your man.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
I have had a few issues with my car. I will most likely never purchase another Buick but the service team is great! My advisor goes above and beyond to assist in getting my car repaired. Thank you Mark for your customer service.
Thank you so much to Alberto Fernandez for your excellent care of me and my Ford Escape. As, I told you yesterday, your service is the best I have ever received from any dealership and I have dealt with Mercedes, Audi and Cadillac. It is so refreshing to have an agent that cares about your car and your needs and handles everything with no stress to the client.
Thank you so much,
I have had my car serviced at this location since 2011. I've always had a good experience. Although I've never bought a car at this Maxwell Ford, I would recommend the service department. I especially like that they have female service advisors.
I have a 2012 Ford Focus so naturally my car has needed to be serviced many times. Every service technician I've ever worked with has been incredibly kind, and patient with all my questions. My last two visits were with Jason and he is great. He talked me out of pushing my car off a cliff. Highly recommend!
What great service!! Dan is the man! I know he was working hard to get me back on the road again. And they did!! I feel rest assured that if I need service, I will be taken care of. Thank you Dan, ceritified diagnostitians, and everyone in between!
I was extremely satisfied with my experience for the regular maintenance i had performed on my Optima. Shaun was completely on target and was fantastic at communicating. The only thing that would have made it 100% would have been a more timely shuttle. I do realize that one person could be only in one place at a time but, more than one person could be picking up and dropping off customers. Other than that, 100%.
Had my first visit to Southwest Kia, such nice friendly people work there. I left feeling totally confident that my car is going to be taken care of in my new home state of Texas. Even the parts and service director John Scurlock took time out to visit and welcome me.
As most people do, I did not go in intending on buying a vehicle...just look! But they help me look at my different options, and was very patient with my wife and I. I'm not one who gets into a hurry when making any kind of purchase...especially a car. Joe Perez and the Kia team were very good at working to try to win our business. They were not pushy as some salesman are and once we made our decision to buy, it was probably within an hour of us signing the paperwork and were heading home. Thanks again to the Southwest Kia team, you have earned my business. -Steve-
This car is a story on its own. And finally, my son has the car that he would not stop talking about. Now....I could not have asked for a better sales person than Tom Henry. Not only is he patient, thorough, straight up and honest, he also sees thing almost to the point of being family. In all the years I have been purchasing vehicles from Hewlett VW, NO ONE comes close to a great sales person as Tom Henry. He is an asset to your company and he is honest. I wish car buying was always like the last two processed with Tom. Tom Henry goes above and beyond for his customers - Hands Down!
Extremely courteous staff, comfortable waiting area, they were ready when I pulled up to the service department. I love my car and the dealership - very happy
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