by Mike W. from Simpsonville S.C. from Simpsonville S.C.
April 5, 2018
We recently bought a 2011 GMC Yukon, and the vehicle was in great condition, drives great, and looks just like the pictures online. The Salesman, Kim was very helpful to us in acquiring the SUV we wanted at a price we liked!
Top of the line Technology
by SG from Philadelphia pa
January 5, 2019
It’s a very nice car as well as stylish, I enjoy the hands free calling, the heated seats and steering wheel as well as the keyless entry & touch screen on boarding
As a busy working Mom, Derek made this process perfect and within my schedule. He answered all my questions in a timely manner (even the silly questions). He made everything happen on my schedule and the signing and pick up of the vehicle only took 20 minutes! Great guy to work with! He even put my car seat in perfectly! Derek was fantastic! Everyone should have a car buying experience with him!
No problems - Loved this Car
by SherBear64 from Kent, OH
January 3, 2019
I loved this car so much, that I obtained a newer version of it 2018. I had absolutely no issues with this car at all. Smooth ride, perfect for our small family and even for our grandchildren. This car was reliable and if Ford would have stopped making it in 2016 I would have kept my 2016.
If you do your homework on the car you want and they have what you want, do it! The best part was, the car was delivered to me! I felt like a baller when the car showed up in my driveway. Customer service was amazing. Best part, no pressure. Just me and my laptop, looking at all the cars until I found what I wanted. Just do your homework on the vehicle, you can't go wrong!!!!! Thank you all at VROOM........
Love this Car
by Shae88 from New Bern
January 11, 2019
I read many reviews on the Fusion and it has meet every expectation I had. It is a perfect car for commuting. And great on gas, which is very important to me!
I had very specific requirements and Vroom was the only place that had what I wanted. They offered me blue book on the trade in and the purchase with no haggling. The car was as described. The lighting on their pictures was off so much I thought the interior was gray and not black. Luckily I'm fine with black. Customer service has been great. Delivery was fast. The car came with a white residue all over it, I guess the soap they use; I had to work hard to get it off. They delivered it to me in a public place with no gas. The fuel light was on. I wanted to drive around the parking lot and acclimate my self to the car but I felt immense time pressure to get to a gas station and as a result hit the road without even adjusting the mirrors. Kind of dangerous. Right now they are having a problem getting me the title almost two months after purchase; not sure if it's Vroom's fault but at least they are politely keeping me up to date and sending me a replacement drive-out tag since the first one is about to expire. As scary as it was buying a car online, I'd say overall it has gone well and I would recommend Vroom. Be aware that the contract forces you to give up your right to sue in court. You can opt out by sending a letter to Vroom's lawyers in New York.
Beautiful car and economical
by Laura V from Melrose, MN
January 2, 2019
We purchased the Ford Fusion a few weeks ago and have been very impressed. The car rides beautifully, is roomy even for my 6'2 husband, quiet and very economical. I have been getting approx. 30 mpg.
Like most I was very skeptical about buying a car online. But I did my research and google'd the company like crazy. What I found in my research is the company had laid off people due to rapid growth and during this time frame the reviews were not good at all. Which to me makes sense and most likely vroom could have done a better job to make sure customers did not feel the effects. But after that period the reviews were really good. Also they have a very high rating with the BBB. That all said I decided to purchase my Jeep Wrangler through Vroom. The entire process from start to finish was awesome! I did not do a trade but just a purchase. I submitted my request for finance and purchase on 7/29 Sunday morning and received a call 7/30 Monday morning. I spoke to the sales person which there was no pressure just Q&A. I put down a deposit so I could secure the Jeep. There was communication via email by Vroom throughout the process including when the Jeep was in route. My jeep was delivered within the time frame they explained, which was the following Friday 8/10 cleaned and in excellent condition. I received my tag and paperwork about a month after the Jeep was delivered. I have 3 kids so spending 4 hours at a dealership is not fun. I would definitely buy from Vroom again. I hope this review helps others who might be on the fence. (Atlanta, GA)
by Juli from ARLINGTON TX
December 28, 2018
Love it Love it Love it and I really love my car! Go drive one you might love it too! Go test drive one at Park City Ford in Dallas
Found the van we wanted and filled out the paperwork and a week later I had a Honda Odyssey in my driveway. This is by far the easiest, hassle free way to buy a car. Eric Smith was phenomenal answering any questions I had and very accommodating during the entire process. I will never go to a traditional dealership to buy another car. I can not recommend vroom highly enough. Give it a try, you won???t be disappointed.
by Kyvalentine19 from Pewee Valley KY
November 28, 2018
I was forced to jump into a new car when my previous vehicle gave up her usability after 19 years. I didn't think I could find a car that would make me smile and this one did. Great mpg, still peppy, and super comfortable to drive.
We purchased a Buick LaCrosse and knew we were getting a wonderful automobile, but we were so pleased to meet really great folks who treated us as if we were their only customers. We were so impressed by the friendliness and the knowledge. Everyone there seemed to be having a great time working together and they felt like family. Just a great buying experience!
Sporty comfortable car
by wiscog from Wausau, WI
December 31, 2018
This car is fun to drive but I did expect it to be a little snappier for the horsepower. Roomy for the entire family. I get tons of compliments on how it looks and drives.
Raphael Tucker was amazing to work with while I was buying my car. From the first time he called to talk to me about the idea of buying a car he was professional, caring, and kind. Then when I was test driving cars and asking a million question he was patient and reassuring. By the end of the experience I had fun working with him and LOVED how Carmax takes care of people. I will forever be a Carmax buyer and I will totally be seeing Raphael Tucker again. Can't wait to tell everyone I know to go see Raphael Tucker.
by Abogard from JACKSONVILLE
January 9, 2019
I love my car. Comfortable and reliable not to mention a good looking car. Smooth on the road but will get up and go. Perfect for a family car.
Very prompt service would of went with them had I not found a better deal somewhere else where I have a friend who runs it
by Mac13 from Hickory NC
December 9, 2018
Transmission issues started at 45,000 miles. Told dealership for 2 years that something was wrong with the transmission. Kept saying there’s nothing wrong. Finally left me stranded on the interstate. Towed to Ford dealership-$1200 transmission fix. Traded for newer model. Received transmission recall notice 2 weeks later for the ’14 Fusion. What did I know’ I just drove it 150 miles/day.
Great customer service! Speedy transaction! All the employees were professional and helpful. My new Explorer is awesome. This is my third Explorer and they all have been great cars.
Stylish and well appointed sedan
by SuneelN from Grain Valley
December 27, 2018
I love how thoroughly it is designed with lot of attention to detail. My kids love it! I like the plug in feature. The EV battery takes away most of the trunk space which is a significant disadvantage. Shark fin antenna would have complimented the car better.
I drove 10 hours from Central Florida to purchase a vehicle from this dealership. Tim did a great job describing the vehicle to me over the phone and he was spot on. There were no surprises. I had no reservations buying this vehicle from them. I was in and out of there within an hour. Start to finish. I would absolutely purchase another vehicle from them. Very kind and honest dealership.
by Sharon from Louisville
December 26, 2018
Rented a Ford Fusion while my car was being evaluated after being struck by a deer. I immediately enjoyed everything about the car! As soon as it was determined that my car was at a total loss, I knew I wanted a Fusion. So happy we made this choice!
Went to Sisk Family Ford to see and test drive a car they was selling. Got back to dealership they told me what they could give me on my trade in and gave me a fair and honest price . There was no haggling no shucking and jiving they were honest and good to work with. I got a car I wanted at a fair price and made some new friends along the way . Thank you again for your honesty and I recommend to anyone looking for a new or used car to give Sisk Family Ford a chance to earn your business
Excellent car. Currently have 95k miles
by Catxrod from Howe, TX
December 23, 2018
Excellent well built and very nice design. Great color-black champagne. Great looking when waxed. Extremely dependable. Great car for commuting or just enjoying the road. Would buy again in a heartbeat.
I decided to sell my 2016 Land Rover Discovery Sport and found Yvette Jennings from this dealership to be the most helpful and easiest person to work with. She gave me a fair price for my vehicle and the ease of the selling process was amazing. I would definitely recommend her to anyone!
nice but Ford has bad issues with this car
by Tim from South Alabama
December 19, 2018
Good car overall, great gas mileage, nice ride, but mechanical issues. A friend has the 6 cylinder and the car has been in the shop over a year with them trying to get this car figured out. My daughter bought the 2012 Ford Fusion, while driving the power steering went out, she was able to get it back home having to muscle the steering. Ford didn't not send us a recall on this and the part alone is over $1600 and labor will put this well over $2500. Ford made this recall short lived and did not notify all the owners, so now we have a car we are paying on and is undrivable. From what I have read, the power steering on this car can go out anywhere from 38000 miles and up. If I would have know this from the beginning, the piece of junk would not be in my driveway.
My husband and I purchased a 2018 Honda Accord last week. We were fortunate to have Aaron Craige assist us. He was super well-informed, answered all our qurestions, and was extremely friendly and polite. He could not have represented Dick Brooks any better!
Just Bought this car to replace an Impala
by OlatheRob from Olathe KS
December 24, 2018
Great gas mileage , sound system is very nice. Styling inside and out is very eye appealing. Spacious trunk, a little down on power with the 4 cylinder.
they were very helpful and courteous but did not have the models i was interested in on hand.
Most high tech car I've owned.
by Edwin from Maple Valley
December 22, 2018
I love all the bluetooth features. This was one of my top things in a car. The screen functions are so useful because it has bluetooth options,voice assistance,backup camera, temperature options, etc.
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