It took me awhile to decide on the car I wanted to buy my daughter but decided on the Ford Edge. It took me almost as long to actually find a one in the color and all the options we wanted. Sac River Auto, in Davis had what we were looking for. I called Sac River Auto after hours, but at the time did not know they were closed but Mohammad answered. I told him I was interested and if he could come down on the price he said he has been getting a lot of interest on the Ford Edge and was already given an offer but the customer did not come back. I thought about it for a day and then gave him an offer with the stipulation that it had to have a full tank of gas since I had to drive it all the way back to the Fresno area (close to 3 hour drive). He laughed and agree as he understood why. I told him I was unable to pick up the car immediately since I had to work during the week so I gave him a deposit over the phone using a credit card. Note: Not all dealers will do such a thing, so this already gave Sac River Auto high marks in my book. We then arrived on Saturday to pick up the Edge, it was not pristine but still in good shape for a used car. I asked for a few minor fixes like putting air in the tires and changing one of the wipers since it was beginning to rain the driver's side wiper was not in good shape. Again, I told him I have to drive all the way back to Fresno. Everything else went smooth for the final transaction and then we drove it home.
After a few days, I retracted the sunroof on the Edge all the way back because it was warm and wanted to let it air out. Once it tracked all the way back I heard a strange click. Then a little later I tracked it back to its close position but it would not fully close. The sunroof was about one inch above the roof line and not closing completely. As you can image, I was not very happy. For those you wondering why didn't test it back at the dealer ship. Well I did but not all the way back because as mentioned earlier it was beginning to rain. The next day I took it to the Ford dealership to see what it would cost to fix it. Wow, what a racket, Ford was going to charge a fortune to fix the Sunroof and in checking with other dealerships my closest dealership was actually cheaper than many others. Now you can image how I may have felt. Angry and very frustrated. As with any used car they are sold "AS IS" and the dealer/seller has no obligation to fix it. That evening I text Mohammad and told him of the issue and that I was very frustrated. I understood he had no obligation to help but he did sell me a car with an issue. He called me saying he was surprised since he tested it himself. I found out later that the previous owner knew of the issue and added non-standard grease to help it close a few extra times. Anyways, Mohammad said he felt bad and would help me get it repaired. I tried to find someone locally that could fix it at a reasonable price but with no luck. Mohammad said he knew of some people but I would have to bring the vehicle to him which I scheduled to do the following Saturday. I dropped off the car at Sac River Auto and one of his younger employees took me to the train station so I could go back to Fresno while the Edge was being worked on. Once it was fixed I rode the train back to Sacramento and they picked me up at the station.
While it was not ideal that the sunroof ended up not working properly, Mohammad did help me get it fixed. I did have to spend a little extra but nothing like if I had to pay for the full repair at a dealership. Mohammad offered to help fix it and he came through. Now to some of you it may sound like that I was given a bad deal but again, I stress Mohammad had no obligation to help me get the car fixed financially or by any other means. But he understands what customer service means and how a simple experience like this can do for his business. I would definitely recommend Sac River Auto for used cars.
These guys are awesome the hooked me up and kept everything in my price range I'll have to go see them when it's time for a new vehicle! Without a doubt! Greg is awesome no pressures no hassle, good guy! The GM is cool too!
My grandpa and I went to look at a Ford Focus a couple of weeks ago. The customer service was great, and we were helped immediately. I got to test drive the car and we didn't end up purchasing, however, our all around experience at zink motors was great.
We have been customers of David McDavid Lincoln for many years utilizing the service department. The service department is excellent and the sales experience was nothing less they made the whole Experience of buying a car painless and enjoyable. I???ll be a customer for life.
Bought used chevy z71 from these people. Salesman was not pushy and very noligible about what he was selling. Price was cheaper than anywhere else. I got truck home and had a small problem with it they took care of it with no hesitation. Glad I went there will definitely go back.
Ok, so buying a new car, or in this case, truck is not my favorite thing. Was looking for a truck but not sure what I wanted. Talked to Timothy Johnson and he had me try a few. Luckily, there was a 2009 F-150 Lariat available that looked good. Spent a little more than I was going to (of course) but got a fair deal. When I pointed out some damage (bent bumper and cracked driving lamp, Timothy promised that they would fix it. Wrote it up and he was as good as his word. The fix looks great. The truck looks good and runs fine. I am happy with the deal. Would deal with Cardinal and Timothy again. Take care with higher mileages unless you pay cash. Almost had an issue with my lender because it was just over 150K. Not Cardinal's problem, just mine. The truck runs great and was well-kept.
Michael Tavares did a fantastic job in helping me locate an F150. He was always courteous, professional, and very patient in dealing with me in my search process.
While this time I ended up finding a vehicle at another dealer that was geographically closer to me, I would not hesitate to recommend Michael to anyone in the area looking for a new vehicle. Next time that I am in the market, he is sure to be my first call.
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