Great service, competitive pricing, and I appreciate all the follow up after buying the car.
Started out awesome now it is mediocre.
by Andy918 from Dewey, Oklahoma
October 25, 2018
When we purchased our 2015 Fusion Energy, it was incredible, though priced a little high it got 80 plus mpg., we live in Oklahoma so the terrain is mild and that helped. In 2017 my mpg. Dropped to 69.9 mpg. So I took it to the shop they said the battery cooling fan went out and than said they performed a software update which seemed good, but 3 days latter I noticed my car got about 50 mpg, they said reset it, so I did, Then it dropped to 45.5, I complained and brought it to them, they insisted that it must have been miscalibrated originally’but wouldn’t that be fraud’, so this thing has been in the shop many times and now I get 39.9 mpg and fill up a lot Now we have 70k miles and are going to trade it while the warranty exists. This 45k car is worth 14k and still beautiful. We bought it for mileage for way more than the gas model and got ripped off by Ford.
They were very helpful in transferring to the local dealer, providing the vehicle report, performing additional inspections and in the buying process. I would definitely shop with CarMax again.
Unexplainable/unrepeatable "electrical siezures"
by JD Gibs from Seattle, WA
August 16, 2018
Loved the car and it would have gotten 5 stars across all levels, however shortly in to owning the new car, I encountererd a strange issue. Upon coming to a stop while driving, the brake system would flash and beep and then I would no be able to accelerate. Basically stuck dead on the road. . Took several tries, keys in and keys out and playing with the e brake before the system seemed to kick back on... Upon driving it to the dealership, they could never diagnose the problem to fix it... The dealer in WA actually never even documented it on my service records despite having them look at it more than a few times in the first 18 months I had the car! We service our cars at another Ford dealership now. The issue became larger and more frequentl coming in to year 3. Thankfully we purchased an external warranty to extend power train and electrical issues. Unfortunately though no one was able to replicate the problem live. Have several videos of the issue as it's occurred over the last few months but to resolution. With a baby on the way, my wife made me sell it. The car just wasn't safe to drive with an undiagnosable problem that disabled driving while in use. Disappointed with Ford. We took quite a loss trading it in with no real support from the dealership we purchased the car from. Some Ford dealers don't care about service or taking care of repeat customers anymore. 3 cars with them and you'd think they'd extend some sort of olive branch on a trade loss because their car they sold me was a dud. Imacculate condition, all Services, all over hyped extra plans, etc.... No love from Ford. We won't give Ford our business moving forward once our current new car and new SUV serve their purpose.
Good dealer got a good price an a nice car with little to no hassle
Best car for the Seattle commuter!
by J Gibs from Lynnwood, WA
August 7, 2018
Really have enjoyed owning and driving this car. Had a long commute so we purchased the Energi version of the Fusion. Was getting close to 60MPG combined between the electric motor & the hybrid motor! The only way I could have beat that was if my boss let me plug it in from the work parking lot! (I would have if my office wasn't in the industrial part of Kent!)
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Best car I have ever owned for the money
by Haroldvandy from Smyrna, Tn
April 10, 2018
The car met all my needs for the size of the vehicle. I like the way the car has for the trunk and it gets good mileage
Cars were thousands over kbb..i am looking for a good deal. I didnt get one. However the process was fine...the prices are not so great
Love this car
by Frank from Los Angeles
June 29, 2018
Aside from trunk space being taken up by battery, I absolutely love this car. Beautiful exterior with metallic blue paint. Black leather interior is very comfortable. My car has every option except heated steering wheel. Smooth ride. Tons of options.
This review is long over due... Stopped by to inquire about an infinity, spoke with Jose Rivera and was extremely professional and polite, a true asset to California Motors Direct in Stanton! To make a long story short, he worked some magic to get me into the car I wanted! He was great to deal with and I would not hesitate to send people their way. Thank you Jose Rivera, made me a happy customer!
Best Value of a Vehicle
by Tjhuff from Orlando
June 13, 2018
Great buy. The gas mileage is the number one thing. Currently without a charge I am getting 39MPG and It fills up on 25 dollars. The Energi luxury version actually is great because it comes with all of the features of a Titanium model without the cost. The only cons are the trunk space and the 2015 model doesn’t have Car Play or Nav, other than that I’m completely happy.
Juanita was great!!! She was very personable and extremely sweet. The process was very smooth and fast! I’ve already referred three of my friends. I drove from Santa Monica to Santa Ana, and I would do it again!!!! Thank you Juanita!!! I love my Dodge Journey!!!!
by Frank from Los Angeles
June 10, 2018
For the price, this car has a ton of options and a smooth ride. Be sure to get it fully loaded and see what it does. I love mine
I would like to say thank you Eddie Castrejón. He really gave us the comfort of helping us buying a car, explaining in details and patiently giving me the right information that we needed to purchase the right vehicle for my family. Thank you again for such a great service and appreciate all the help he gave us and all the help the dealership gave us in Costa Mesa. Thank you.
Safe, Fun, and Useful
by jasonmelohall from San Jose, CA
May 12, 2018
I owned this vehicle for a half a year until a car hit me at 50 miles an hour on an on ramp while I was stopped. The car was totalled and the car who hit me flipped and was totalled, but I left the accident without a scratch on me.
Aside from the safety, I loved driving the car with the fully-loaded features which were integrated well into the car. Also, the having this electric car allowed me to cut my commute in half.
Offered a great selection. After looking and test driving a couple found exactly the car we wanted at an incredible price. No, up selling, additional fees or any gimmicks you find at most other dealerships. Thanks!
Plug and go OR filler up
by jeberly from west texas
February 22, 2018
great way to ease into the electric car world.....and not go cold turkey, a bit pricey; but depends on why you are looking to go that way
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