Really nice experience leasing my new 2k19 Explorer
by Yorc3 from DealerRater.com
December 5, 2018
Very good experience leasing my new explorer 2019, the salesman who helped me, Joe Wolfe, a very kind person, besides taking the time to review and explain everything in detail. In addition, all the staff was very kind and helped the process without complications.. I definitely recommend Joe Wolfe and this Dealer to buy or lease a car ...
Awesome car for the money
by Damon B from Whittier, Ca
December 31, 2018
Save money on gas! Buying this car has proven to be a great benefit if you are looking for MPG. The car is a perfect size for getting around town and has a smooth ride.
It was great buying this car, i had researched it, followed up with METRO FORD and bought it new form them in OCT 2015. Since then the experience has been totally positive for all my service needs and the customer service and follow up are outstanding.
Unexplainable/unrepeatable "electrical siezures"
by JD Gibs from Seattle, WA
August 16, 2018
Loved the car and it would have gotten 5 stars across all levels, however shortly in to owning the new car, I encountererd a strange issue. Upon coming to a stop while driving, the brake system would flash and beep and then I would no be able to accelerate. Basically stuck dead on the road. . Took several tries, keys in and keys out and playing with the e brake before the system seemed to kick back on... Upon driving it to the dealership, they could never diagnose the problem to fix it... The dealer in WA actually never even documented it on my service records despite having them look at it more than a few times in the first 18 months I had the car! We service our cars at another Ford dealership now. The issue became larger and more frequentl coming in to year 3. Thankfully we purchased an external warranty to extend power train and electrical issues. Unfortunately though no one was able to replicate the problem live. Have several videos of the issue as it's occurred over the last few months but to resolution. With a baby on the way, my wife made me sell it. The car just wasn't safe to drive with an undiagnosable problem that disabled driving while in use. Disappointed with Ford. We took quite a loss trading it in with no real support from the dealership we purchased the car from. Some Ford dealers don't care about service or taking care of repeat customers anymore. 3 cars with them and you'd think they'd extend some sort of olive branch on a trade loss because their car they sold me was a dud. Imacculate condition, all Services, all over hyped extra plans, etc.... No love from Ford. We won't give Ford our business moving forward once our current new car and new SUV serve their purpose.
Happy with experience. Took longer than expected. I was surprised they couldn't get the parts for 4 days. I'm very unhappy with Ford about the expense of a tail light. Probably won't purchase another ford until they change their tail light situation.
Love this car
by Goligirlga from Atlanta, GA
December 19, 2018
I was skeptical about going hybrid, but this car is so very nice! Smooth, quiet, unbelievable mpg. I'm still shocked how much I love it!!
I had a fantastic experience at Bob Rohrman Ford. The short story is that the salesman Chris and the finance manager John took incredible care of me. They worked really hard and bailed me out of a bad situation and deal on my old car and worked magic to get me into my brand new Focus RS. I would highly recommend working with Chris in sales and the finance manager, John. If you're curious about my whole situation, please read below because they truly bailed me out.
I came into Bob Rohrman with low expectations. I was paying 20% interest through a lender called Santander and was a little underwater on my current car... And I only had a few grand to put down. Chris was straight with me from the beginning. And he never tried to push me into a car I didn't want because it had a high rebate to offset my negative equity. He did everything he could to get me into the car I actually wanted unlike every other dealer I went to. Then John worked some magic and got me a fantastic deal that was win win for everyone. They really helped me out of a bad situation. I would recommend the two of them to everybody.
So, if you're looking for a new ride and want to work with a sales and finance team that will be straight with you upfront, not push you into something you don't want, and will work to get you a deal that works for everyone, 100% go see Chris in sales. John will be the one helping you put a deal together that works. I can't express enough how thankful I am for both of them and how happy I was driving out of there. I did have to say a bittersweet goodbye to my loving Golf R (which was bittersweet) but I'm happy to say I have a fantastic new car I'm happy with and a great deal on top of it. Please, ask for Chris. You won't regret it.
Fine for the first 2 years...
by Mark Azali from WOODLAND HILLS
October 30, 2018
I've had a lot of reliability issues with this car. When it has problems it completely stalls. The problems all seem to be electrical related. We have an OBD and the codes suggest a bunch of disconnection/communication errors.
Andrew Hopkins went above and beyond when discussing the features and finalizing the purchase on our new Escape. In addition, he delivered the vehicle to our establishment the same day we agreed to a deal. I could not ask for a better experience!
by S. Theal from Manheim
November 6, 2018
Gas milage is unbelieveable. Can plug it in anywhere. Can run back and forth to work only on 30 cents of electric a day. When using gas average 45 mpg.
I no longer dread taking my car in for service. With Otto's you know you are getting what your car needs and not being taken advantage of. Preston is the best! I know he'll keep me updated on my car's status whether I'm sitting in the lounge or dropping it off. He always has a smile on his face whether you are the first appointment or the last, and even when he has to squeeze you in. I appreciate the great customer service at Otto's. It's why I will keep buying MINIs from Otto's!
Great Car All Around (Just wish more EV miles)
by Rick from Purcellville, VA
October 17, 2018
Excellent plug-in hybrid. Very stylish. Solid performer. I just wish the car went further in the EV mode but if you only drive less than 20 miles between charges, you'd never have to purchase gasoline.
I have been doing business with Len Lyall for about 12 years and I highly recommend them. From the buying experience to service, the team and Len Lyall has always made the buying part fun and by providing great service at a great value, the service end is painless as well. I would not think of buying a vehicle anywhere else....but Len Lyall. Their tag line is true, drive East and pay the least, and I have friends who come from several other states to also buy from Len Lyall. Dan Johnson, the GM knows how to take care of the customer.
Ford Fusion Hybrid FORD's Hybrid technology is a J
by James from Kansas City
December 27, 2018
This car has many technological features, that Ford simply had not perfected prior to releasing this vehicle! My Hybrid is on week 20 of being in the shop (FORD DEALER) for a battery range issue they cant seem to fix! DO NOT BUY ONE OF THESE CARS! The replacement battery is almost $10,000 they fail and Ford wont repair! Service Adviser stated "Ford doesn't like replacing costly batteries under warranty" .
Jeff and his team are the besr to work with! Always customer needs and lifestyle in the forefront. They always make sure the vehicle is Perfect. I wouldn???t even consider buying one of my most important and expensive possessions from anybody else. I trust him implicitly.
Best car for the Seattle commuter!
by J Gibs from Lynnwood, WA
August 7, 2018
Really have enjoyed owning and driving this car. Had a long commute so we purchased the Energi version of the Fusion. Was getting close to 60MPG combined between the electric motor & the hybrid motor! The only way I could have beat that was if my boss let me plug it in from the work parking lot! (I would have if my office wasn't in the industrial part of Kent!)
My family has purchased five vehicles from them in the past three years. From sales to service they are the finest.
Amazing Fuel Economy
by jdub from Riverside, ca
April 19, 2018
I leased these Energi's twice, both times no issues, used as commuters for 40k miles each. Powertrain is boring but fuel economy is fantastic. I plugged in at work, and home so the first 15-18 miles was on battery, my daily commute was 38 miles each way per day so the hybrid gas motor only ran 1/2 the time.
I was treated with Respect and kindness. I was never talked down to. The dealers car salesman ( Ron ) made me feel awesome.
Love this car
by Frank from Los Angeles
June 29, 2018
Aside from trunk space being taken up by battery, I absolutely love this car. Beautiful exterior with metallic blue paint. Black leather interior is very comfortable. My car has every option except heated steering wheel. Smooth ride. Tons of options.
Great to do business with, from sales to service. Easy to talk to, not pushy, walk through process was a great experience.
by Kraadaddy from AZ chandler.
August 27, 2018
So far this car has exceeded my expectations. The titanium package is probably the best bang for your buck. Who does not want AC seat in the AZ summer heat? Driving home in 115 deg heat my hands and face were frozen to touch and so was my butt, I could not be happier. The lane assist is hands down awesome. If you start to drift into another lane it will correct you back into you lane along with vibrating steering wheel and lights and noise. Perfect for road trips and new drivers. Auto parale parking is an experience you will not forget. I picked up my mom for lunch and shocked her it was pretty funny. She was freaking out because it basically parks it self. Running straight energy is great and the hybrid feature is awesome as well. If I had to settle with just the hybrid feature alone it would be ok. The energi model make the vechicle 300 more pounds heavier if that helps. All in all I would highly recommend the hybrid fusion to new drivers since it really teaches you how slow roll stop ? and not gun it at lights. The energi would be good for people with longer commutes to work.
Our family just had the best time buying a Ford F-150 Lariat and I wanted to make sure I gave credit where credit was due.
(1) Wonderfully Communicative - Jason Lehner, the delearship manager, was amazing. Since we know little about cars but wanted to venture into truck ownership, we turned to a relative who is 1000s of miles away for help. This didn’t phase Jason at all. He answered every text, email and call with care and worked effortlessly with someone he never met in person. My relative is a bit of a hard cookie to crack so we were all impressed at how Jason was able to navigate the rapid fire questions and concerns.
(2) Stellar Price - We did approach other dealers but Waterford Ford simply offered the best price for our custom order. We feel like we walked away with an fantastic price for a brand new 2018 custom Lariat order.
(3) Straight Shooter - Jason never tried to sell us something for the sake of selling. We didn’t feel overwhelmed with the options or that we were making a mistake by not buying an additional feature. He was polite, listened and ensured we were comfortable with the order BUT we never felt pressured to take on more.
The best part was when we finally went in the sign papers! Michael O'Brien, the manager emeritus, saw that I had kids in tow and offered to have the car sent to our home since we couldn’t bring it back on the same day. It made my life so much easier! Seriously. That small gesture made my year. And now I have a gorgeous new ride.
Started out awesome now it is mediocre.
by Andy918 from Dewey, Oklahoma
October 25, 2018
When we purchased our 2015 Fusion Energy, it was incredible, though priced a little high it got 80 plus mpg., we live in Oklahoma so the terrain is mild and that helped. In 2017 my mpg. Dropped to 69.9 mpg. So I took it to the shop they said the battery cooling fan went out and than said they performed a software update which seemed good, but 3 days latter I noticed my car got about 50 mpg, they said reset it, so I did, Then it dropped to 45.5, I complained and brought it to them, they insisted that it must have been miscalibrated originally’but wouldn’t that be fraud’, so this thing has been in the shop many times and now I get 39.9 mpg and fill up a lot Now we have 70k miles and are going to trade it while the warranty exists. This 45k car is worth 14k and still beautiful. We bought it for mileage for way more than the gas model and got ripped off by Ford.
I took my car to Kelly Ford for service today. Oil change, tire rotation etc. Brian and his staff took care of it very efficiently. He explained everything and made sure I was informed of the progress. I will definitely be returning to service my vehicle.
Too Early To Tell, But So Far We Love It
by Bartmann3 from Ridge, NY
October 22, 2018
We're in the market for a new hybrid, which is totally out of the norm for me. The car I was originally in the market for was a Hyundai Ioniq due to Hyundai's reliability record and warranty. There were no more 2018's available in colors or features that we liked and 2019 models we're just out and no programs available yet. Since my sister has a 2013 Fusion hybrid and loves hers I decided to take a look. When I stopped by the dealership we got the car from, they only had one Energi in stock that didn't have a deposit on and I immediately was attracted to it since it was my favorite color, red. Looking at it's features it had it all over the Ioniq, but was almost $7k more. Since it was the end of the model year Ford had offered $10k off on a lease if acquired by 9/30/2018. Since I was not interested in leasing another vehicle I inquired about purchasing it instead. The discount was only $3k off on a purchase so I decided to lease then buy it out after the lease's end. This resulted in a deal I couldn't refuse. The car will end up costing $4-5k less than the Ioniq. The only thing I do not like about the car is the lack of trunk space, it's more like an oversized glove box.
The best sales experience I've ever had!!! Shannon Hendon at Chapman Ford is honest, pleasant and made it a very quick and smooth process. Could not ask for more! THANK YOU Shannon!!!!
End of the line for Fusion 2020
by Pregomi0 from Houston, TX
July 22, 2018
It was nice but I found a so much better PHEV to drive a Chrysler Pacifica limited PHEV Hybrid the Ford had just a 7 cubic ft trunk the Pacifica over 90 cubic ft cargo area, Ford lost it's edge when it announced it is ending the Fusion line in 2020, and is not giving anyone a better PHEV that Chrysler is and the Pacifica is only in its 2nd year of production and will last a lot longer than the Fusion will.
Ahmed from Ford of Upland Was extremely helpful and knowledgeable about our purchase. Answered any and all of my questions no matter how small or difficult. He made the whole experience easy and pleasant. Everyone at the dealership was kind and courteous and made you feel very comfortable.
Most luxurious and economical; but.....
by jeberly from West Texas
November 14, 2018
Car being the Energi has a lot of internal bells and whistles and luxury built in, and if you do plug it in constantly it's a green car worthy of driving. But there is the trade off. The cost to charge is not that much less than gas and with gas you double the trunk. With solar or updated batteries that would get you more than 20 miles this would be a game changer. But one has to calculate what you want if your sole consideration is money or being green. Going hybrid might have been better....more trunk and not that much of a hit in gas. That said I like the tech on the car and with wind playing so much of the source of electricity where I am....I feel I am doing my part to help the environment.
Fernando made buying a pleasure. Vehicle is very nice indeed. They even gave us a free 3 month warranty, a great surprise.
A family owned dealership, not mega corporation owned- well worth your time to visit and deal with.
by CZhonza from Tampa Florida
March 19, 2018
its great value, excellent ev driving range for work commute, not too bad charging time from 115v home outlet. Titanium package is great option for us
Everyone was very serviceable oriented, we loved that!
They bent over backward to help us make the purchase smooth. They even provided lunch, delicious tacos. Happy customer!!
Ford fusion titanium
by Fusion2 from Indianapolis, In
July 17, 2018
It's great on gas, plenty of leg room nice heated and cool bucket seats and steering wheel handles very nicely would recommend to anyone looking for a stylish car.
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