Carmax was very professional and great at helping me out with the car buying process.It was my first time getting a new car so they were a great help .They had me in and out with a car in no time .
Unexplainable/unrepeatable "electrical siezures"
by JD Gibs from Seattle, WA
August 16, 2018
Loved the car and it would have gotten 5 stars across all levels, however shortly in to owning the new car, I encountererd a strange issue. Upon coming to a stop while driving, the brake system would flash and beep and then I would no be able to accelerate. Basically stuck dead on the road. . Took several tries, keys in and keys out and playing with the e brake before the system seemed to kick back on... Upon driving it to the dealership, they could never diagnose the problem to fix it... The dealer in WA actually never even documented it on my service records despite having them look at it more than a few times in the first 18 months I had the car! We service our cars at another Ford dealership now. The issue became larger and more frequentl coming in to year 3. Thankfully we purchased an external warranty to extend power train and electrical issues. Unfortunately though no one was able to replicate the problem live. Have several videos of the issue as it's occurred over the last few months but to resolution. With a baby on the way, my wife made me sell it. The car just wasn't safe to drive with an undiagnosable problem that disabled driving while in use. Disappointed with Ford. We took quite a loss trading it in with no real support from the dealership we purchased the car from. Some Ford dealers don't care about service or taking care of repeat customers anymore. 3 cars with them and you'd think they'd extend some sort of olive branch on a trade loss because their car they sold me was a dud. Imacculate condition, all Services, all over hyped extra plans, etc.... No love from Ford. We won't give Ford our business moving forward once our current new car and new SUV serve their purpose.
They were professional in their email back even though I didn’t buy a car I will continue to look at their business in the future
Amazing Fuel Economy
by jdub from Riverside, ca
April 19, 2018
I leased these Energi's twice, both times no issues, used as commuters for 40k miles each. Powertrain is boring but fuel economy is fantastic. I plugged in at work, and home so the first 15-18 miles was on battery, my daily commute was 38 miles each way per day so the hybrid gas motor only ran 1/2 the time.
Look around first so you understand that their prices can't be haggled but it is worth it. I couldn't find a single car within $1K of their price. And the quality of the car was outstanding. Easy. Great kid's corner keeps them occupied too. No pressure sales is a beautiful thing.
Fine for the first 2 years...
by Mark Azali from WOODLAND HILLS
October 30, 2018
I've had a lot of reliability issues with this car. When it has problems it completely stalls. The problems all seem to be electrical related. We have an OBD and the codes suggest a bunch of disconnection/communication errors.
I owned this vehicle for a half a year until a car hit me at 50 miles an hour on an on ramp while I was stopped. The car was totalled and the car who hit me flipped and was totalled, but I left the accident without a scratch on me.
Aside from the safety, I loved driving the car with the fully-loaded features which were integrated well into the car. Also, the having this electric car allowed me to cut my commute in half.
I love everything about this car. The style, the comfort, the handling and the gas mileage. I have owned Lincolns in the past and feel this is just as nice for less money. In fact this one has a few more features than my last MKZ. I think it is very sharp and a good value for the money.
Their service department is awesome. Which is a good thing since Ford cars are not the best quality. Things keeping breaking or wearing out on our 2013 Ford Explorer that I would not expect, or I have not seen in other cars. If you buy a ford make sure to buy the extended warranty or else it will cost you more in the long run.
Best Value of a Vehicle
by Tjhuff from Orlando
June 13, 2018
Great buy. The gas mileage is the number one thing. Currently without a charge I am getting 39MPG and It fills up on 25 dollars. The Energi luxury version actually is great because it comes with all of the features of a Titanium model without the cost. The only cons are the trunk space and the 2015 model doesn’t have Car Play or Nav, other than that I’m completely happy.
They got my vehicle serviced although I did not have an appointment. Fantastic! Great staff and facilities. I will keep going back there.
Most luxurious and economical; but.....
by jeberly from West Texas
November 14, 2018
Car being the Energi has a lot of internal bells and whistles and luxury built in, and if you do plug it in constantly it's a green car worthy of driving. But there is the trade off. The cost to charge is not that much less than gas and with gas you double the trunk. With solar or updated batteries that would get you more than 20 miles this would be a game changer. But one has to calculate what you want if your sole consideration is money or being green. Going hybrid might have been better....more trunk and not that much of a hit in gas. That said I like the tech on the car and with wind playing so much of the source of electricity where I am....I feel I am doing my part to help the environment.
I came here to buy a LEAF and I was pretty picky, but they took care of everything and gave me a very good price! I can call them any time with questions and they genuinely seem happy to help. This is now my first choice when it comes to dealerships.
by Kraadaddy from AZ chandler.
August 27, 2018
So far this car has exceeded my expectations. The titanium package is probably the best bang for your buck. Who does not want AC seat in the AZ summer heat? Driving home in 115 deg heat my hands and face were frozen to touch and so was my butt, I could not be happier. The lane assist is hands down awesome. If you start to drift into another lane it will correct you back into you lane along with vibrating steering wheel and lights and noise. Perfect for road trips and new drivers. Auto parale parking is an experience you will not forget. I picked up my mom for lunch and shocked her it was pretty funny. She was freaking out because it basically parks it self. Running straight energy is great and the hybrid feature is awesome as well. If I had to settle with just the hybrid feature alone it would be ok. The energi model make the vechicle 300 more pounds heavier if that helps. All in all I would highly recommend the hybrid fusion to new drivers since it really teaches you how slow roll stop ? and not gun it at lights. The energi would be good for people with longer commutes to work.
When we purchased our 2015 Fusion Energy, it was incredible, though priced a little high it got 80 plus mpg., we live in Oklahoma so the terrain is mild and that helped. In 2017 my mpg. Dropped to 69.9 mpg. So I took it to the shop they said the battery cooling fan went out and than said they performed a software update which seemed good, but 3 days latter I noticed my car got about 50 mpg, they said reset it, so I did, Then it dropped to 45.5, I complained and brought it to them, they insisted that it must have been miscalibrated originally’but wouldn’t that be fraud’, so this thing has been in the shop many times and now I get 39.9 mpg and fill up a lot Now we have 70k miles and are going to trade it while the warranty exists. This 45k car is worth 14k and still beautiful. We bought it for mileage for way more than the gas model and got ripped off by Ford.
I inquired about a CPO Miata online, and Andy Nguyen responded promptly with all the requested info. Throughout the process from test drive to answering my questions, Andy was patient, helpful, and knowledgeable. It certainly made my first Mazda experience amazing!
End of the line for Fusion 2020
by Pregomi0 from Houston, TX
July 22, 2018
It was nice but I found a so much better PHEV to drive a Chrysler Pacifica limited PHEV Hybrid the Ford had just a 7 cubic ft trunk the Pacifica over 90 cubic ft cargo area, Ford lost it's edge when it announced it is ending the Fusion line in 2020, and is not giving anyone a better PHEV that Chrysler is and the Pacifica is only in its 2nd year of production and will last a lot longer than the Fusion will.
Very positive staff from initial phone call to working with Finance and driving off the lot! I knew this was where I wanted to buy based on how straightforward and prompt Alex was, I shopped around and this was where I found the best deal.
by S. Theal from Manheim
November 6, 2018
Gas milage is unbelieveable. Can plug it in anywhere. Can run back and forth to work only on 30 cents of electric a day. When using gas average 45 mpg.
Capitol Ford is an amazing dealership whose customer service practices are top tier! Bought my 2018 Ford Edge Sport yesterday and it was a flawless experience. I have bought new cars before and it has been a painful process like you wouldnt believe. Capitol Ford, in particular the salesman we worked with Thomas, was so professional and wanted to make sure all my needs were met. Thank you for working with me and making the car buying experience smooth. I will recommend this dealership to friends looking for Fords. Thanks!
Best car for the Seattle commuter!
by J Gibs from Lynnwood, WA
August 7, 2018
Really have enjoyed owning and driving this car. Had a long commute so we purchased the Energi version of the Fusion. Was getting close to 60MPG combined between the electric motor & the hybrid motor! The only way I could have beat that was if my boss let me plug it in from the work parking lot! (I would have if my office wasn't in the industrial part of Kent!)
Stopped by just to look at trucks and was treated with respect. Gerry answered all my questions. He was not pushing for anything beyond helping to find the best fitting truck for me. When the time is right I will be back.
Ford fusion titanium
by Fusion2 from Indianapolis, In
July 17, 2018
It's great on gas, plenty of leg room nice heated and cool bucket seats and steering wheel handles very nicely would recommend to anyone looking for a stylish car.
It was a great experience. This is my first car. I don't know much about dealership but they helped me a lot. One thing Tonne improved is the speed of operation. The waiting time during my buying was a little bit too long.
Love this car
by Frank from Los Angeles
June 29, 2018
Aside from trunk space being taken up by battery, I absolutely love this car. Beautiful exterior with metallic blue paint. Black leather interior is very comfortable. My car has every option except heated steering wheel. Smooth ride. Tons of options.
Excellent plug-in hybrid. Very stylish. Solid performer. I just wish the car went further in the EV mode but if you only drive less than 20 miles between charges, you'd never have to purchase gasoline.
Great service, and easy buying. Went to check out a truck the other night and the customer service was amazing. Next morning I got there as soon as they opened and started the process. After all negotiations were over I drove away with a clean vehicle. From 11am to 2pm, start to finish, to to bad if you ask me.
by CZhonza from Tampa Florida
March 19, 2018
its great value, excellent ev driving range for work commute, not too bad charging time from 115v home outlet. Titanium package is great option for us
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