We went into Zeck not knowing what to expect Fran helped us every step of the way and even offered his personal opinion of the truck that I ended up buying! He wasn???t too pushy and helped us every way he could! I will definitely be back and asking for Fran in the future!
by Cmarie from Yukon, ok
February 19, 2018
I really enjoy driving this car. I have only had it for a short time, but so far I really enjoy this vehicle
It was great buying this car, i had researched it, followed up with METRO FORD and bought it new form them in OCT 2015. Since then the experience has been totally positive for all my service needs and the customer service and follow up are outstanding.
Started out awesome now it is mediocre.
by Andy918 from Dewey, Oklahoma
October 25, 2018
When we purchased our 2015 Fusion Energy, it was incredible, though priced a little high it got 80 plus mpg., we live in Oklahoma so the terrain is mild and that helped. In 2017 my mpg. Dropped to 69.9 mpg. So I took it to the shop they said the battery cooling fan went out and than said they performed a software update which seemed good, but 3 days latter I noticed my car got about 50 mpg, they said reset it, so I did, Then it dropped to 45.5, I complained and brought it to them, they insisted that it must have been miscalibrated originally’but wouldn’t that be fraud’, so this thing has been in the shop many times and now I get 39.9 mpg and fill up a lot Now we have 70k miles and are going to trade it while the warranty exists. This 45k car is worth 14k and still beautiful. We bought it for mileage for way more than the gas model and got ripped off by Ford.
Happy with experience. Took longer than expected. I was surprised they couldn't get the parts for 4 days. I'm very unhappy with Ford about the expense of a tail light. Probably won't purchase another ford until they change their tail light situation.
A car my young self would drive
by Michaelw from Howell nj
November 28, 2018
I am pleasantly surprised as to how well the car rides and how well it performs when driven like a sports car. Tight turning tight body control with out swaying great overall gas mileage
I had a really great experience at Gebhardt BMW. I was in my first lease and wasn't sure how the process worked. Kelly assisted me through the entire lease end process and made me feel at ease. She made me feel very welcome and answered all of my questions. She also helped me get into a new lease and was able to lower my payments! Thanks again Kelly!!!
Love this car
by Goligirlga from Atlanta, GA
December 19, 2018
I was skeptical about going hybrid, but this car is so very nice! Smooth, quiet, unbelievable mpg. I'm still shocked how much I love it!!
Elijah in sales and Amber in finance were absolutely amazing to work with! They helped me get the car I wanted, for the price I wanted! I would highly recommend this dealership and highly recommend Elijah.
enjoying the comfort of extraordinary ride
by dxp29 from Kissimmee, Fl
August 16, 2018
This car feels so classy and comfortable, enjoying all the gadgets of today's vehicles. I can't believe purchasing a used 2016 with only 23000. miles can feel so Great. What a Wonderful buy for us...
You are treated by Ford Bredemann as if you were royalty! They do their best constantly to insure complete and total satisfaction. They are committed to their customers!!!
by Kraadaddy from AZ chandler.
August 27, 2018
So far this car has exceeded my expectations. The titanium package is probably the best bang for your buck. Who does not want AC seat in the AZ summer heat? Driving home in 115 deg heat my hands and face were frozen to touch and so was my butt, I could not be happier. The lane assist is hands down awesome. If you start to drift into another lane it will correct you back into you lane along with vibrating steering wheel and lights and noise. Perfect for road trips and new drivers. Auto parale parking is an experience you will not forget. I picked up my mom for lunch and shocked her it was pretty funny. She was freaking out because it basically parks it self. Running straight energy is great and the hybrid feature is awesome as well. If I had to settle with just the hybrid feature alone it would be ok. The energi model make the vechicle 300 more pounds heavier if that helps. All in all I would highly recommend the hybrid fusion to new drivers since it really teaches you how slow roll stop ? and not gun it at lights. The energi would be good for people with longer commutes to work.
Nick Sipe and Mike Shaheen were both great to work with! My husband and I bought a new car from Spitzer Ford Hartville today and these gentlemen made our car buying process seamless and painless. Great experience with both and would definitely buy another car from this dealership again.
Ford Fusion Hybrid FORD's Hybrid technology is a J
by James from Kansas City
December 27, 2018
This car has many technological features, that Ford simply had not perfected prior to releasing this vehicle! My Hybrid is on week 20 of being in the shop (FORD DEALER) for a battery range issue they cant seem to fix! DO NOT BUY ONE OF THESE CARS! The replacement battery is almost $10,000 they fail and Ford wont repair! Service Adviser stated "Ford doesn't like replacing costly batteries under warranty" .
The best sales experience I've ever had!!! Shannon Hendon at Chapman Ford is honest, pleasant and made it a very quick and smooth process. Could not ask for more! THANK YOU Shannon!!!!
Unexplainable/unrepeatable "electrical siezures"
by JD Gibs from Seattle, WA
August 16, 2018
Loved the car and it would have gotten 5 stars across all levels, however shortly in to owning the new car, I encountererd a strange issue. Upon coming to a stop while driving, the brake system would flash and beep and then I would no be able to accelerate. Basically stuck dead on the road. . Took several tries, keys in and keys out and playing with the e brake before the system seemed to kick back on... Upon driving it to the dealership, they could never diagnose the problem to fix it... The dealer in WA actually never even documented it on my service records despite having them look at it more than a few times in the first 18 months I had the car! We service our cars at another Ford dealership now. The issue became larger and more frequentl coming in to year 3. Thankfully we purchased an external warranty to extend power train and electrical issues. Unfortunately though no one was able to replicate the problem live. Have several videos of the issue as it's occurred over the last few months but to resolution. With a baby on the way, my wife made me sell it. The car just wasn't safe to drive with an undiagnosable problem that disabled driving while in use. Disappointed with Ford. We took quite a loss trading it in with no real support from the dealership we purchased the car from. Some Ford dealers don't care about service or taking care of repeat customers anymore. 3 cars with them and you'd think they'd extend some sort of olive branch on a trade loss because their car they sold me was a dud. Imacculate condition, all Services, all over hyped extra plans, etc.... No love from Ford. We won't give Ford our business moving forward once our current new car and new SUV serve their purpose.
A trip worth while; friendly, courteous and professional are the folks we worked with in the purchase of a new truck. I couldn't have worked out be better deal anywhere else. Thanks to all.
End of the line for Fusion 2020
by Pregomi0 from Houston, TX
July 22, 2018
It was nice but I found a so much better PHEV to drive a Chrysler Pacifica limited PHEV Hybrid the Ford had just a 7 cubic ft trunk the Pacifica over 90 cubic ft cargo area, Ford lost it's edge when it announced it is ending the Fusion line in 2020, and is not giving anyone a better PHEV that Chrysler is and the Pacifica is only in its 2nd year of production and will last a lot longer than the Fusion will.
Car being the Energi has a lot of internal bells and whistles and luxury built in, and if you do plug it in constantly it's a green car worthy of driving. But there is the trade off. The cost to charge is not that much less than gas and with gas you double the trunk. With solar or updated batteries that would get you more than 20 miles this would be a game changer. But one has to calculate what you want if your sole consideration is money or being green. Going hybrid might have been better....more trunk and not that much of a hit in gas. That said I like the tech on the car and with wind playing so much of the source of electricity where I am....I feel I am doing my part to help the environment.
Bought a 2018 Ram with no hassle, in and out and was even offered lunch. Amazing sales staff and finance squad. I felt as if I was part of the company.
Love this car
by Frank from Los Angeles
June 29, 2018
Aside from trunk space being taken up by battery, I absolutely love this car. Beautiful exterior with metallic blue paint. Black leather interior is very comfortable. My car has every option except heated steering wheel. Smooth ride. Tons of options.
I no longer dread taking my car in for service. With Otto's you know you are getting what your car needs and not being taken advantage of. Preston is the best! I know he'll keep me updated on my car's status whether I'm sitting in the lounge or dropping it off. He always has a smile on his face whether you are the first appointment or the last, and even when he has to squeeze you in. I appreciate the great customer service at Otto's. It's why I will keep buying MINIs from Otto's!
Fine for the first 2 years...
by Mark Azali from WOODLAND HILLS
October 30, 2018
I've had a lot of reliability issues with this car. When it has problems it completely stalls. The problems all seem to be electrical related. We have an OBD and the codes suggest a bunch of disconnection/communication errors.
OK Gary was yhe best because he listened to me and found exactly the words, the patience and the car I needed. I don't find more words because I don't speak a very good english
by SherBear from Kent, OH
January 8, 2018
I love everything about this car. The style, the comfort, the handling and the gas mileage. I have owned Lincolns in the past and feel this is just as nice for less money. In fact this one has a few more features than my last MKZ. I think it is very sharp and a good value for the money.
Andrew Hopkins went above and beyond when discussing the features and finalizing the purchase on our new Escape. In addition, he delivered the vehicle to our establishment the same day we agreed to a deal. I could not ask for a better experience!
by S. Theal from Manheim
November 6, 2018
Gas milage is unbelieveable. Can plug it in anywhere. Can run back and forth to work only on 30 cents of electric a day. When using gas average 45 mpg.
Fernando made buying a pleasure. Vehicle is very nice indeed. They even gave us a free 3 month warranty, a great surprise.
A family owned dealership, not mega corporation owned- well worth your time to visit and deal with.
Amazing Fuel Economy
by jdub from Riverside, ca
April 19, 2018
I leased these Energi's twice, both times no issues, used as commuters for 40k miles each. Powertrain is boring but fuel economy is fantastic. I plugged in at work, and home so the first 15-18 miles was on battery, my daily commute was 38 miles each way per day so the hybrid gas motor only ran 1/2 the time.
Everyone was very serviceable oriented, we loved that!
They bent over backward to help us make the purchase smooth. They even provided lunch, delicious tacos. Happy customer!!
Best car for the Seattle commuter!
by J Gibs from Lynnwood, WA
August 7, 2018
Really have enjoyed owning and driving this car. Had a long commute so we purchased the Energi version of the Fusion. Was getting close to 60MPG combined between the electric motor & the hybrid motor! The only way I could have beat that was if my boss let me plug it in from the work parking lot! (I would have if my office wasn't in the industrial part of Kent!)
I took my car to Kelly Ford for service today. Oil change, tire rotation etc. Brian and his staff took care of it very efficiently. He explained everything and made sure I was informed of the progress. I will definitely be returning to service my vehicle.
Too Early To Tell, But So Far We Love It
by Bartmann3 from Ridge, NY
October 22, 2018
We're in the market for a new hybrid, which is totally out of the norm for me. The car I was originally in the market for was a Hyundai Ioniq due to Hyundai's reliability record and warranty. There were no more 2018's available in colors or features that we liked and 2019 models we're just out and no programs available yet. Since my sister has a 2013 Fusion hybrid and loves hers I decided to take a look. When I stopped by the dealership we got the car from, they only had one Energi in stock that didn't have a deposit on and I immediately was attracted to it since it was my favorite color, red. Looking at it's features it had it all over the Ioniq, but was almost $7k more. Since it was the end of the model year Ford had offered $10k off on a lease if acquired by 9/30/2018. Since I was not interested in leasing another vehicle I inquired about purchasing it instead. The discount was only $3k off on a purchase so I decided to lease then buy it out after the lease's end. This resulted in a deal I couldn't refuse. The car will end up costing $4-5k less than the Ioniq. The only thing I do not like about the car is the lack of trunk space, it's more like an oversized glove box.
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