Our family just had the best time buying a Ford F-150 Lariat and I wanted to make sure I gave credit where credit was due.
(1) Wonderfully Communicative - Jason Lehner, the delearship manager, was amazing. Since we know little about cars but wanted to venture into truck ownership, we turned to a relative who is 1000s of miles away for help. This didn’t phase Jason at all. He answered every text, email and call with care and worked effortlessly with someone he never met in person. My relative is a bit of a hard cookie to crack so we were all impressed at how Jason was able to navigate the rapid fire questions and concerns.
(2) Stellar Price - We did approach other dealers but Waterford Ford simply offered the best price for our custom order. We feel like we walked away with an fantastic price for a brand new 2018 custom Lariat order.
(3) Straight Shooter - Jason never tried to sell us something for the sake of selling. We didn’t feel overwhelmed with the options or that we were making a mistake by not buying an additional feature. He was polite, listened and ensured we were comfortable with the order BUT we never felt pressured to take on more.
The best part was when we finally went in the sign papers! Michael O'Brien, the manager emeritus, saw that I had kids in tow and offered to have the car sent to our home since we couldn’t bring it back on the same day. It made my life so much easier! Seriously. That small gesture made my year. And now I have a gorgeous new ride.
Every call was responded to and on a personal level, Customer Service from all was top notch. Sales associate Lynda was very totally involved in my satisfaction and was very personal and was willing to go the extra mile to ensure my satisfaction. Very trustworthy service.
I just bought my 4th car from the Imperial Group. Although I purchased a 2018 Chevrolet Trax, I insisted on having Dave Bertulli from the Ford side as my salesman. Dave has sold me 3 of the 4 cars I've bought from Imperial over the last 8 years and I wouldn't work with anyone else. He has the rare trait in car sales of being honest with you about what he can and can't do for you, he won't tell you what you want to hear to get your money, he would rather build an honest relationship so you will go back to see him time and time again, as well as sending your friends and family to him.
We recently purchased a 2016 Ford Edge at Imperial Ford, and had the pleasure of working with Ali Kehail. Buying a vehicle is not one of our favorite things to do, but we have to say, that this experience was a good one. Ali is a great salesman, and we appreciate his superior professionalism. We highly recommend Ali, and encourage anyone who???s looking to make a purchase.... make sure you see Ali....!!!!!!
Stopped there last Wednesday. Vehicle advertised on the internet.
Spoke to Chris senior in sales.
He said car was already sold, but there was no sold sign on the car nor was the ad removed. He was not too cordial or anxious to find something else for me.
Sean was excellent in taking care of my needs in an emergency situation. Going so far as to provide transportation to my home after the deal was made, which was an additional hour for him. Matt was very quick with the paperwork as well.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Our salesman for buying an EV was Anthony Masone, ultra-competent, non-pressuring, a deft guide throughout the process, not to mention highly affable. And offered candy at his desk to boot! Thanks, Tony, for all your help, leading to a happy ending: a beautiful, brandnew EV (Chevrolet Bolt).
I recently bought my first new car from Muzi. I walked on to the lot not knowing exactly what I was looking for in a new vehicle. The salesman Scott was very personable and helpful. He made the whole process easy and a bit fun. I would reccomend this dealership for anyone who is buying their first new car!
My agent, Linda was absolutely delightful. And Tim was do helpful. I looked at the car on Sunday, bought it on Monday & picked it up registered and stickers on Tuesday. I was blown away. The staff treated myself, husband & 4 yr old daughter like we were family & had known us for years. I would & will recommend this dealership to any and everyone.
First time visit with my new car, I made the appointment on line, service was waiting for me, no waiting in line. Waiting area was comfortable, in an hour the service was done, explained to me, paid for and out the door I went. VERY pleased!!
This is our second vehicle that we have purchased from Muzi Ford. Scot Rodman was our sales professional. Scot and the entire Muzi ream went well out of their way to make sure we got the vehicle that we wanted at a competitive price. We couldn???t be happier with our new Explorer and will continue to recommend Muzi to our friends family.
I have to say I was impressed. After getting the runaround from a couple of other dealerships, I reached out to Muzi Chevrolet expecting more of the same. They were up front with me and we worked a deal out over the phone. Bill helped me every step of the way and I was able to lease a new Malibu that I absolutely love. Thank you Bill, I really really appreciate it.
We recently purchased a new Hyundai from Pride Hyundai in Seekonk, Ma. For most, buying a new car can be a stressful experience. Fortunately our salesman was Roy Silveira. The meeting was a coincidence. The experience buying our new car was satisfying. Roy is the kind of person you would welcome as a neighbor. He did not pressure us, he was very knowledgeable about our vehicle and he made us feel at ease. Roy is an asset to this dealership and if you intend to shop for a new car here I would suggest that you call ahead to schedule an appointment with Roy. He met our price and we drove away happy!
Service was Excellent and the wait time was not to long
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