Overall 4 stars. Didn't give it 5 stars only because I dropped off my car at 9:45am for a 10am apt. Had some errands to run and asked if they could wash it once oil change was complete since i was in no hurry, (remember -I was dropping it off). I got a call back about 2pm that it was ready but we were still running errands, I asked what time they closed. I was told 5pm but to be there by 4:30. We arrived at 4pm and after letting the counter person know i was there for my car they realized it hadn't been washed so they said it would be a quick 5 minute wash, I waited approximately 20 minutes! Not a big deal but my car was ready at 2pm and you waited until i arrived to go wash it??? So not really a big deal but just wished it would have been done before i arrived but in the end it was a free car wash. Gave the facilities 3 stars because major renovation is occurring but I'm sure once it's all complete it will be great. So overall 4 stars.
Robert is a quiet man being that he is not pushy to seal the deal. He gave me all the info i needed in order to make the best decision for my budget and woked it through to management. I have a Ford Edge i love and am excited i was finally able to get an SUV. Initially I Leased thru him and then purchased the vehicle at lease end. Ive had the Edge 3 yrs so far and not a hint of trouble. I so bery much love driving it plan to keep this for another 10-12 Yrs atleast. Thank you Robert and your finance team.
My experience was pure joy!, Jon Zimmerman was exceptional! He led me through the leasing process so efficiently! His spunky and happy personality was so uplifting and made me feel like I was your dealership’s best customer. Also, he did an outstanding job of showing me all the bells and whistles on my new Acura TLX. I drove away in my new red car with a huge smile on my face, knowing that I had made the right choice—bucket list item checked!!!!!!! And I must add a huge “Thank you” to Balal who patiently worked me and helped me make the right decision. Bravo to Accura!!!! I’ll
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
i recently purchased my first vehicle from tx auto group and was amazed by the customer service i was provided with by sean. i usually find car dealerships very intimidating but they were very helpful in answering all of the questions i had about the vehicle i ended up purchasing. i had a really good experience with this dealership and i would definitely recommend them to a friend or a family member.
Rees was my greeter and was an excellent source of information and sales expediter. Rees explained the CarMax process and then Listened to the car features I required. He did searches of car max inventory, searches of manufacturers’ sites for additional info, and requested transfer of a vehicle from another location. There was no pressure to buy (CarMax has a five day return policy). Paperwork was efficient, and I even got help getting both the car I bought and the car I arrived in home. It was my first solo car buying experience so I especially appreciated that I got a car that suited me at a fair price and no hassle
I was expecting to be taken advantage of and then given the bum's rush. Not at all my experience at TX Auto Group. Anthony and Sean were friendly and helpful. I took a test drive, loved the vehicle and bought it the next day. I would recommend TX Auto Group to anyone looking for a quality used vehicle. They go above and beyond.
Laurence was very professional and he got me in the car of my choice in less time. he addressed my concerns. Even though they were undergoing construction. All the sales men/women were smiling as they said hi to me.
I came to this place to check out a car that I wanted. I left 100% satisfied. They are very helpful and understanding and Roland makes you feel very comfortable that you are purchasing a vehicle that is of a great standard. Drove my 350Z away and I have been happy with it ever since. Big thanks to Roland, Tony and the guys at Trophy Motorcars I am very happy with everything and they are quite understanding financially too and did the purchase process step by step with me and I got what I wanted.
I really like having my car serviced here. I feel like my service rep knows me and cares about this issues I bring him with my car. They do the job right every time and you leave very satisfied. You don't just feel like another number with car problems.
Found a few cars I was interested in online. Called and was told how online works, but I was visiting Houston area the following week, so I decided I wanted to just go to the dealership. I was very impressed how easy this process was. After test driving four cars decided on the Maxima (my third Maxima). Was told it was not ready to roll and it would take a few days for it to be ready. I told the salesman that we were leaving Houston in three days and I needed to take the car with me. Thank you Sergio for making sure my car would be ready and texting me with updates, as I asked about the deadline promised.
andy was very helpful. only comment is to see if we schedule an appt, if that means we start the service then or somehow improve the overall service time. not sure how feasible this might be but thought i'd ask
Sloan was great from start to finish!! Made everything clear and simple! He made my car buying experience as pleasant as possible. I will definitely be recommending Sloan Hood to all my family and friends. This is the experience everyone should have purchasing a car I’m truly blown away!! They are definitely doing things the right way here!! Sloan Hood is the man!!
I got good help in getting a car that fit my needs better than the one I was looking at.
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