The sale people were very knowledgeable , and was a pleasure to do business with. She had the service department clean the car prior to delivery and they did not half clean anything. The windows, interior seats, and carpet was not cleaned as good as previous car dealers had done. Overall Sale personnel are fine, Service personnel are not as good.
We have bought a couple vehicles from Rick over the years and he has always been there to provide whatever service/information was needed in an expeditious manner. He does not hesitate to go the extra mile for the customer which is why we continue to return to First Team Honda to purchase our vehicles. Want to take this opportunity to say THANK YOU VERY MUCH RICK FOR ALL YOU DO FOR US!!!!!!!!!!!!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I was looking at getting a new vehicle and wanted something big and powerful! I hadn't owned a diesel truck before so I was clueless on what would be a good fit for me. Jeff was so helpful! He took the time to go over the ins and outs of every brand and what they had to offer. He answered so many questions I had and even while I couldn't decide which one I gave him a call on his personal phone and took the time to really narrow it down. I am always skeptical purchasing from a dealership but I knew that buying from him was definitely the right choice and he really made me feel like a friend and not just some sucker that would get taken advantage of. I'm so happy with my purchase and now the wife wants one too!! We will definitely be buying all of our future vehicles from him. Thanks for making me feel like part of the family Jeff!
thanks to Jermaine person for helping me find the right car for my needs. he was very easy to work with . I only wish I could have gotten a full tank of gas.
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