I stopped to look at a car that I wanted, but did not need. The salesman, Ted Mowen, could not have been nicer, and fully understood my situation. He treated me no differently than any other potential buyer. There was no pressure. He took all the time I needed to fully understand the vehicle. He allowed me to determine if it was right for me. Even my Wife remarked that it was the most pleasant experience we ever had in a dealership. We did buy the car. As we went through signing the papers, we found that Jason and Terry in the back office were also very easy to work with. We had to travel a couple hours, but what a great experience, and I am not one who looks forward to car buying. This really is the best place we know to buy a vehicle!
Best car on the planet
by Ford from Haymarket, VA
December 3, 2018
Best car ever. Fast, everything works, looks good, reliable, as advertised. Fully loaded, clean, best parts, performance Available. Daily driver, cross country, quick, race ready
Night and day difference from our last buying experience. These guys (and gals) generally care about you and make you feel like an actual person, not just another number/commission. The no-pressure culture ensures that customer service is a top priority. This dealership did all that they possibly could to get us into the car we wanted, and for that we will forever be grateful! I will be recommending them to everyone I know who is in the market, and when the time rolls around, I will be going back for any future vehicle needs.
Wonderful customer service, everyone, in addition to my sales person, Patrick Scofield, was very polite, helpful, and attentive. I would highly recommend Patrick for any of your vehicle needs.
very nice cR
by claudineizin from philadelphia
November 17, 2018
this car is everything that I always dreamed. I'm so in lovin with it.
by far the best value for my money. It is solidly built, quiet, and smooth. , has very comfortable seats and is loaded with technology!
Spent 2 days, 5 hours total to get myself into a new to me car. I had an idea of what I wanted and AP Moore worked with me and the financing department to get me out of there. Great experience overall!!!
Best driving convertible I’ve driven quite solid c
by Bob from Lincoln ca
December 22, 2018
Best driving American convertible made. Great suspension corners flat, great fun to drive. Economic to operate and still has wonderful performance, Ive driven many American sports cars this is the best value available.
Nick Sipe and Mike Shaheen were both great to work with! My husband and I bought a new car from Spitzer Ford Hartville today and these gentlemen made our car buying process seamless and painless. Great experience with both and would definitely buy another car from this dealership again.
Best hot rod for the money , Mustang GT Premium
by Bill from Cumming
January 6, 2019
This convertible gets looks everywhere we go. Lots of fun to drive too, Roush exhaust sounds mean too. She eats gas however and on trips there are many fuel stops.
The employees of this particular dealership were very nice! One of the owners even introduced himself and thanked us for stopping in. It felt more family friendly- even had a couple sweet, gentle dogs walking around & playing!
Our car purchase experience was smooth and the owner is very helpful. We had looked at the exact same vehicle at the dealership two days before for $6000 more. We found our vehicle online and drove up to see it the next day. Mr. Ilya allows you to look at the inventory and does not hover. Very easy transaction. He told my husband when he was ready to buy he could help him find what he wanted as well. Highly recommend!
Fast, Powerful, Fun, A real head turner
by Nuberj10877 from Columbus, OH
November 29, 2018
I bought this car for something fun and sporty to drive. I tend to enjoy fast vehicles. This car does not disappoint and gets about the same gas mileage if not better than my 2012 V6 Fusion. (driven accordingly of course) I love the looks the car receives when I am rolling around town.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
Very enjoyable convertible sports car
by AlsToys from Mentor Ohio
November 22, 2018
Greatly improved ride from older models I have owned. For a convertible quite with top up or down. The V8 has plenty of power and response to road conditions. Very smooth ride on highway speeds and resistant to wind influence.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
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