It was a well customer service. I got greeted and was welcoming. It did take a while for me to get attended, and could've been more attentive at first. Overall experience was great, my car maintenance was great, and it was not a long wait. Definitely will come back.
This is the 2nd time the McAuley had the Lincoln vehicle we were looking for in the specs we wanted. They seem to focus on the more high end optioned cars, which is great. I was sick of seeing primarily base models in the Bay Area, so I'm glad we discovered them.
I worked with Andy over e-mail and the phone since they are about 200 miles from my location and he was very easy to talk to and work with. Upon making the trip to their dealership he and Matt made the purchase experience quick and painless even with my trade in. All said and done I was in and out in less time than I had expected. These guys have a high standard of customer service and it shows.
The vehicle I purchased was a CPO car and I was concerned about a potential recall issue and whether it had been addressed or not. Their technician overheard us talking and came up to take care of it immediately. Andy gave me a great recommendation on a place to stop for lunch on my way home too. If you are in the market for a nice Lincoln, definitely come here even if you have to drive 3 hours to do so, I did and I am glad I did.
As always, great customer service. The problem was found and repaired in just over an hour.
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