From start to finish, Tim Staggestad and his GM, provided me with a customized experience like I have never seen during other car lease or purchase processes. They delivered on every promise and every deadline; and in the end, I can say I made a couple new friends!
We were able to get a good price on the vehicle. Communication with the dealership was poor. I would email with the person i was working with and then not hear anything from them at all after asking questions about the vehicles i was looking at
Greg has been my service adviser since I moved to Seattle from the motor city almost 10 years ago. Having lived in Michigan for 20 yrs, owning Ford cars for the majority of my life, and having worked for Ford through a contracted company, I know what excellent Ford service is and Greg as always provided me with that. He has arranged a rental car when needed or figured out ways to still take care of my car while saving me money. I had someone else take care of me and my car one time when Greg was on vacation and it wasn’t the same. I don’t want another service advisor besides him.
It was a hassle to get the service appointment; the web form to schedule didn't seem to work. Although I got confirmation, on the day of the appt. when I called the service center, they had no record. Need to fix the web form for scheduling appts. Once I called and had a person schedule the appt, it was great. Happy with the service and the turn-around time.
Our day at Way Scarff was pleasurable. From past experiences buying a new car it is always a long day. We were treated so well, the humor and give and take antidotes made a long day shorter! All in all a very pleasant day! Thank you!
Very knowledgeable, helpful, and friendly staff at Bickford Ford that helped me with purchasing my new vehicle. I have purchased vehicles here before from Dave, and will continue to refer him and Bickford to others. Michael did a good job showing me the features in my new vehicle.
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