There was confusion on my part regarding the extended service contracts that I had purchased along with my new Ford Escape. Suzanne did a wonderful job of solving the problem for me and I am now happy with my purchase. There is no way to delete or edit my previous review dated 6/30/18 and it somehow got put in twice. Sorry about that.
Another great experience at Town East Ford. This being the 3rd car we have purchased this year from Town East Ford I am still impressed by the efficiency and courtesy they provide. Shopping online is super easy, they find you what you want, they make the negotiation easy and the finance process is informative and helpful.
I had a wonderful experience purchasing a car from Young Chevrolet! Silvia P did an amazing job helping me find the right vehicle and making sure I got an amazing deal. The finance department did a great job getting me approved and explaining all of the products in detail.Very happy with my purchase! I highly recommend this dealership and if you are searching for a new vehicle come see Silvia!!
Most Unreliable Car I Have Owned
by Shouldhaveboughtchevy from Sumter, S.C.
November 30, 2018
My mistang has ticking issues, there are rattling coming from rear passenger interior panel and from the dash, green spots (discoloration) on the both driver and passenger door panel.
We had a great time. Sevice was great by all the staff. Stop by just to see the lot. And we ended up with a great car at a good price. Thank you very much.
2018 Eco Vert Auto Mustang (4cyl turbo)
by Andrew from Waller
January 9, 2019
Bought Premium, it has all the bells and whistles. The only thing I don't like is the cup holders are not covenient and the back seat for extra guests sit in the wind with the top down. No complaints.
Peppy to aggressive when its needed, comfortable, customizable digital dash.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Best car I’ve owned
by Billis741 from Port Richey, FL
December 15, 2018
Amazing car! Drives smooth, 4 different driving modes; normal, sport, sport plus, track and drag strip! 397hp eco boost, great on gas avg 27mpg for city and 31mpg hwy. Handles well!
Dominic was great to work with. I found out about the dealership from a friend who has purchased 4 vehicles from there, and I have told several people that they should check consider it when they decide to purchase their next car truck.
Worst vehicle I’ve ever owned
by Footballmomma from Morristown,TN
November 28, 2018
Runs excellent unfortunately it has paint issues where it is chipping down to the metal and no one wants to take responsibility! Expensive vehicle that’s just not worth the money. I would recommend buying anything else but a Ford Mustang GT new.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
Enjoyable and hassle free car buying experience!!!
by StephanieEdgeOwner from DealerRater.com
November 27, 2018
I hate buying cars. It???s a long drawn out process where half the time I don???t even drive off in the car I came in for. Charles changed everything and was such a breath of fresh air! It all started when my husband and I were searching for a good deal on USAA where we came across a Ford Escape. It wasn???t even a minute after we clicked on the search button when the phone starts ringing with Charles on the other line ready to help us. First of all, my husband and I are very busy and Charles was the first to understand that. He handled EVERYTHING online for us! I was able to send him everything through email and if I needed anything I could get it done through text message. We agreed on price and told Charles we only had an hour and after that we were leaving. Charles assured us both that everything will be done at the price we discussed. At first I thought it was all fake and was waiting for the typical car sale but my husband and I decided to give Charles a shot and made what he called a ???VIP Appointment??? with him that afternoon. When we showed up, talk about FIRST CLASS SERVICE! He had the vehicle we WANTED parked up front ready for us to take home! My husband and I sat in the tv room where Charles brought everything to us! The vehicle was priced at EXACTLY what he promised us and we signed right there. After signing, Charles introduced us to Steven in service who is our go-to-guy for all our oil changes and service. After meeting Steven, we met Ben Perry in finance who was so amazing and helpful. Ben got us taken care of quickly and was very efficient. As soon as we were done, Charles was waiting for us outside with two sets of keys and taught us everything about our vehicle. We told Charles that we could only stay an hour but we didn???t mind spending an extra 30 minutes with him. He wanted to make sure we understood how to use our new Escape. He hooked up both my phone and my husbands and even fixed it here we could start our car with our phone! It was an amazing experience and I???ll definitely be back every time I???m ready to purchase a new Ford!
We had a great experience at Five Star Ford Plano! Our salesman Brett Ingersoll was very knowledgeable and made the car buying process very easy. He located the car my husband wanted and had it transported to the dealership for us to pick up. He then had Lupita help us get the window tint installed before we picked it up! The finance person Ben Perry was very helpful in getting us the monthly payment we needed but still made sure we had the coverage we needed on a brand new car. The entire experience was just awesome for us. Definitely recommend this dealership! Thank you so much for having such awesome staff!!
The sales and service staff at this dealership are awesome. Becky called me later in the day after I'd dropped my truck off for some diagnostics. We discussed some options for upgrading to a newer, pre-owned vehicle with MUCH fewer miles. She and Wally were professional and helpful throughout the entire process. (Becky also has that happy, pleasant demeanor you just enjoy being around.) Buying a vehicle can be stressful, no doubt, but my experience at Five Star Ford of Plano is always a good one because of people like Becky.
I gave this dealership a 5 star because it was a great experience for me. From finding the car on their website, to email exchange, to face-to-face interaction all the staff I encountered were friendly and helpful. I love my car and would recommend this dealership to family and friends!
Love the car
by Coolguy from Youngstown ohio
December 12, 2018
Yes it's a fast cool dream car. Rides nice and live the exhaust too. Handles great around the curves. I love the color also it's a great color
Ken and team are always a pleasure to do business with. This is our second car purchase from Cotroneo Auto Group. Their customer service and quality of vehicles are top notch. Would highly recommend and we???ll definitely be back.
Mustang is an amazing vehicle I truly recommend it
by Charles from Indianapolis
December 4, 2018
This car is very fast and comfortable. The interior is so amazing and I feel much better driving this exciting car . Move so smooth
Great customer service and a very friendly environment. Great doing business with. I’d gladly do business with again. They had both great cars and great automotive knowledge.
A total head-rush!
by MustangClint from Champaign, IL
January 7, 2019
This is my third Mustang GT ('01, '08 previously). I drove the '08 to over 250k miles and it is still on the road - I hope for a similar experience with the '18. Owner experience on the '18: I LOVE THIS CAR. Mine is Kona Blue, PP1 with the six-speed. I'm a dinosaur so I didn't opt for all the bells and whistles. It's pretty basic but it is perfect for me. Performance-wise, none of my previous vehicles would start to go sideways in second pulling onto the highway. I leave the traction control on with this car. Engine tick is reported for some of these. I don't believe I have this yet (I'm at 14k miles). Others have reported on YouTube that they've had issues but I suspect most have pushed their cars pretty hard (I'm being nice). Nothing in the sales lit indicated the car came with Ford Racing support... The spray bore tech has me a little concerned for the long-term but this car is such a thrill to own/drive that I'm willing to see how it shakes out. The manual trans is not as quick as the auto version but I didn't buy it to drag race. Driving this car with the manual trans is an incredible amount of fun.
Received excellent service, clear definition of work and estimate of cost for the services agreed upon. Called for pick up much sooner than expected. Will continue using maintenance service at this dealership.
Recommend to everyone I know who is looking for a new vehicle.
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