We went to the dealership to trade in our Journey. I told my husband before we got there “I sure hope we don’t get a true salesman. I truly dislike “salesman”!!!!
To much of our delight Ben was our salesman and he was a delight to work with. He listened to what we wanted. He made suggestions. He didn’t dismiss the little lady like most guys do. I woukd buy my next car from him.
My review was my mistake didn't allow enough time for a response! I apologize to Erick and Kyle for posting that report. Overall I a am very pleased with my purchase, this is my second Ford edge, came from 45 miles away to choose this dealership because I would drive there to have my 2014 edge serviced! These men were very polite and knowledgeable with there vehicles. I would recommend anyone looking for a edge titanium to drive one before buying elsewhere. Luxury on 4 wheels! Real pleased ! Chick
If you do your homework on the car you want and they have what you want, do it! The best part was, the car was delivered to me! I felt like a baller when the car showed up in my driveway. Customer service was amazing. Best part, no pressure. Just me and my laptop, looking at all the cars until I found what I wanted. Just do your homework on the vehicle, you can't go wrong!!!!! Thank you all at VROOM........
I had very specific requirements and Vroom was the only place that had what I wanted. They offered me blue book on the trade in and the purchase with no haggling. The car was as described. The lighting on their pictures was off so much I thought the interior was gray and not black. Luckily I'm fine with black. Customer service has been great. Delivery was fast. The car came with a white residue all over it, I guess the soap they use; I had to work hard to get it off. They delivered it to me in a public place with no gas. The fuel light was on. I wanted to drive around the parking lot and acclimate my self to the car but I felt immense time pressure to get to a gas station and as a result hit the road without even adjusting the mirrors. Kind of dangerous. Right now they are having a problem getting me the title almost two months after purchase; not sure if it's Vroom's fault but at least they are politely keeping me up to date and sending me a replacement drive-out tag since the first one is about to expire. As scary as it was buying a car online, I'd say overall it has gone well and I would recommend Vroom. Be aware that the contract forces you to give up your right to sue in court. You can opt out by sending a letter to Vroom's lawyers in New York.
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